Surya Kumar

Examiner
DISC Type : sc

Associate customer sucess manager at Apxor

Hyderabad, Telangana, India

Overview

Surya is an Associate Customer Success Manager at Apxor, building on a diverse background in operations and content moderation. His career includes roles as a Senior Process Executive at Aegis and a Content Moderator for Amazon, demonstrating a clear progression toward customer-facing responsibilities.

Outside of his professional life, Surya shows a strong passion for social impact and community support. He is an advocate for giving back, highlighting the importance of donating food and helping those in need during lifes special moments and milestones.

He has a keen eye for innovative user engagement strategies within mobile applications, such as advanced in-app video ads.

Personality Overview

Overcautious

Status Quo Seeker

Tough To Convince

The only way to convince them is by showing them examples and ample proof.  They are thorough and always follow a systematic approach. They tend to have clarity about their needs and constraints, and are unlikely to over-promise.

Topics They Care About

Customer Success
His current role as an Associate Customer Success Manager at Apxor is central to his professional focus.
Mobile App Engagement
He shared specific thoughts on advanced, engaging in-app ad formats like Video PiP used by major consumer apps.
Social Impact
Expressed a passion for giving back to the community, specifically through food donation to help people in need.

Media Appearances

Surya has no verified media appearances

Work History

1-2026
Associate customer sucess manager at Apxor
4-2025
Associate customer sucess manager at Apxor
9-2023 - 4-2025
Content Moderator at WebFurther India Pvt. Ltd.
9-2020 - 2-2022
Senior Process Executive at Aegis Customer Support Services Private Limited
3-2017 - 3-2019
Process Associate at Tech Mahindra

Education

Surya has no verified education history

More Information

Social Presence :

Prographics :

Exp : 5 Location : Hyderabad, Telangana, India Job Level : Middle Designation : Associate customer sucess manager at Apxor
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Insights For Selling To Surya

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Expect them to be slow and cautious, encourage them to ask more questions
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Surya is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Surya

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Surya move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Surya take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Surya

Personality Compatibility


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