Susan Arthur

Observer
DISC Type : ci

Chief Operating Officer at Optum

United States

Overview

Susan Arthur is an executive leader in the health tech industry with extensive experience leading multi-billion dollar divisions of global companies like Optum, where she served as COO of OptumInsight. A graduate of Gettysburg College, she is a recognized industry leader who also serves as a board director for multiple public companies, including Rackspace Technology.

Susan has a stated passion for developing future leaders, building meaningful company cultures, and community involvement. This is demonstrated through her long-term service as a board member and past Chairman of the Board for the Make-A-Wish Foundation for the Philadelphia, Delaware & Susquehanna Valley chapter.

She was a contributing member of the World Economic Forums workgroup on the Digital Transformation of Industries in Healthcare.

Personality Overview

Curious

Value Driven

Example Seeker

They are likely to ask many questions and look heavily for supporting information.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Health Tech
Her executive career is centered in health tech, having held COO and President roles at Optum and board positions at other health-focused organizations.
Corporate Governance
Serves on the boards of public companies like Rackspace Technology, with experience on audit and strategic planning committees.
Digital Transformation
Contributed to the World Economic Forum's healthcare digital transformation white paper and is a frequent speaker on the topic.

Media Appearances

OptumInsight COO Susan Arthur Joins Rackspace Board of Directors. Featured in ExecutiveBiz

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Former Optum COO returns to lead global solutions. Featured in Becker's Payer

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CareerBuilder CEO Susan Arthur returns to Optum, Inc.. Featured in AIM Group

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Work History

5-2025
Chief Operating Officer at Optum
10-2024 - 5-2025
CEO, Optum Insight, Provider Market & President Optum Global Advantage at Optum
5-2023 - 10-2024
President, Optum Global Advantage at Optum
6-2022 - 11-2023
Board Member, Audit Committee Member at New Relic, Inc.
7-2021 - 5-2023
President & Chief Executive Officer, Chairman of the Board at CareerBuilder

Education

BA from Gettysburg College
Spanish Language and Literature from El Centro Norteamericano de Estudios Interculturales

More Information

Social Presence :

Prographics :

Exp : 36 Location : United States Job Level : Leadership Designation : Chief Operating Officer at Optum
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Insights For Selling To Susan

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Help them realize that there is no personal risk in making this decision
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susan is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Susan

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Susan move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Susan take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Susan

Personality Compatibility


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