Susan Goode

Inquirer
DISC Type : cd

Customer Experience Manager at Berkeley Group Plc

Sandhurst, England, United Kingdom

Overview

Susan has no verified overview

Personality Overview

Upfront

Hard To Convince

Judgemental

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Susan has no verified topics they care about

Media Appearances

Susan has no verified media appearances

Work History

8-2022
Customer Experience Manager at Berkeley Group Plc
6-2021 - 7-2022
Customer Relations Manager at Beechcroft Developments
8-2019 - 6-2021
Customer Relations Manager at Taylor Wimpey plc
11-2015 - 8-2019
Customer Support Manager at Thames Valley Housing Association
10-2010 - 11-2015
Customer Care Coordinator at St James Group (part of the Berkeley Group)

Education

2005 - 2007
A Level's (ABC) from Tolworth Centre for Continuing Education
2000 - 2005
9 GCSE's (A*-B) from Tolworth Girls' School

More Information

Social Presence :

Prographics :

Exp : 15 Location : Sandhurst, England, United Kingdom Job Level : Middle Designation : Customer Experience Manager at Berkeley Group Plc
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Insights For Selling To Susan

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Make sure that you you respond to any queries from them quickly
  • Highlight the competitive differentiation of your product

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Avoid repeating yourself or making generalizations
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susan is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Susan

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Susan move?

  • Their decision making speed is somewhere in the middle.
  • Can Susan take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Susan

Personality Compatibility


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