Susan Pfeifer

Questioner
DISC Type : c

Director of Sterile Processing at Sanford Health

Fargo, North Dakota, United States

Overview

Susan is a committed leader with over 30 years of experience dedicated to enhancing the sterile processing profession. As the Director at Sanford Health, she specializes in developing lean, cost-effective processes to improve efficiency and reduce waste for surgical departments, ensuring reliable and repeatable outcomes.

Susan is dedicated to professional growth and staying current with industry advancements. She actively participates in technology user conferences to explore new equipment and product technologies, demonstrating a commitment to continuous learning and networking within her field.

She is a recognized leader within her organization, having been honored as Sanford Healths Management Employee of the Year.

Personality Overview

Systematic

Price-Sensitive

Cautious & Analytical

They prefer to analyze every situation thoroughly.
  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Sterile Processing
Her entire career is dedicated to improving products, services, and standards within the sterile processing profession.
Lean Methodologies
Passionate about creating cost-effective processes that reduce waste by eliminating unnecessary work, inventory, and expense.
Leadership Development
Designed and introduced a leadership, coaching, and team management model that resulted in the promotion of her team members.

Media Appearances

Susan has no verified media appearances

Work History

10-2011
Director of Sterile Processing at Sanford Health
2-2008 - 10-2011
Central Supply Processing Distribution Manager at MeritCare Health System

Education

8-1995 - 5-1998
English Language and Literature/Letters from North Dakota State University
9-1985 - 6-1986
Education details unavailable from Jamestown College, Jamestown, ND

More Information

Social Presence :

Prographics :

Exp : 18 Location : Fargo, North Dakota, United States Job Level : Mid-senior Designation : Director of Sterile Processing at Sanford Health
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Insights For Selling To Susan

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Share as much information as possible regarding your product
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t try to be too friendly or informal with them
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susan is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Susan

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Susan move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Susan take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Susan

Personality Compatibility


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