Susan Reynolds

Trailblazer
DISC Type : ID

Digital Transformation Leader at PG Forsta

Lexington, Massachusetts, United States

Overview

Susan Reynolds is a Digital Transformation Leader who specializes in overseeing global business applications and complex IT infrastructures. A graduate of Boston College and holding an MBA from Bentley University, she is adept at managing large budgets and teams. Colleagues have described her as focused, effective, and a great partner for aligning IT strategies with business goals.

She once led an Oracle implementation that resulted in decreasing the companys accounting close time by 67%.

Personality Overview

Achievement-Oriented

Charismatic

Informal

They are charming and have the ability to align others behind their decisions.  They like to keep things under control. They will bat for you if they come to believe in you.

Topics They Care About

Digital Transformation
Her current role is centered on driving strategy and execution for digital transformation, including global Workday and Salesforce implementations.
Global IT Leadership
As a former CIO, she has extensive experience managing complex global IT infrastructure, including a $15M budget and a 175-person team across 60+ locations.
ERP & CRM Platforms
She has direct leadership experience with major enterprise systems like Workday, Salesforce, and Oracle, focusing on implementation and optimization.

Media Appearances

Susan has no verified media appearances

Work History

1-2024
Digital Transformation Leader at PG Forsta
7-2019 - 12-2023
CHIEF INFORMATION OFFICER| Strategic Leadership, Security Management & Operational Efficiency at Lionbridge Technologies
9-2007 - 11-2019
VICE PRESIDENT, CORPORATE APPLICATIONS & BUSINESS PROCESS | ERP Implementation & Optimization at Lionbridge Technologies
9-2003 - 9-2006
DIRECTOR, BUSINESS PROCESS MANAGEMENT | Application Strategy, Analysis & Project Management at Art Technology Group

Education

Master of Business Administration - MBA from Bentley University
BS from Boston College

More Information

Social Presence :

Prographics :

Exp : 21 Location : Lexington, Massachusetts, United States Job Level : Senior Designation : Digital Transformation Leader at PG Forsta
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Insights For Selling To Susan

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Talk about yourself and some of your achievements at the start of the conversation
  • Address your competition clearly and confidently

DONT's

  • Avoid unnecessary negativity or slowness
  • Do not look like someone who doesn’t know what they are talking about
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susan is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Susan

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Susan move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Susan take some risk or not?

  • They can take risks if necessary.

You And Susan

Personality Compatibility


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