Susan Smith

Examiner
DISC Type : sc

Vice President Consumer Compliance Manager at S&T Bank

Indiana, Pennsylvania, United States

Overview

A seasoned banking professional with over 24 years of dedicated experience at S&T Bank, currently serving as the Vice President, Consumer Compliance Manager. She is a Certified Regulatory Compliance Manager (CRCM) and holds an MBA from Indiana University of Pennsylvania, underscoring her deep expertise in financial regulation and consumer compliance.

She has a strong connection to her alma mater, Indiana University of Pennsylvania, where she earned both her bachelors and masters degrees. During her time there, she also served as a Graduate Assistant for the Eberly College of Business and Information Technology.

She has spent her entire 24-year professional career progressing through the ranks at S&T Bank.

Personality Overview

Late Adopter

Overcautious

Process Oriented

They do not like taking risks at all and go for proven options in the end.  The only way to convince them is by showing them examples and ample proof. Being observant comes to them naturally.

Topics They Care About

Regulatory Compliance
Her entire career, current role as VP of Consumer Compliance, and Certified Regulatory Compliance Manager (CRCM) certification are focused on this area.
Career Longevity
She has demonstrated exceptional loyalty and dedication by celebrating 24 years of continuous employment and growth with S&T Bank.
Financial Regulation
Has a stated professional interest in the Federal Reserve Board, indicating a focus on the broader regulatory landscape that governs the banking industry.

Media Appearances

Susan has no verified media appearances

Work History

1-2023
Vice President Consumer Compliance Manager at S&T Bank
1-2022 - 1-2023
Vice President - Consumer Compliance Officer at S&T Bank
3-2021 - 1-2022
Assistant Vice President - Senior Consumer Compliance Analyst at S&T Bank
1-2023
Vice President Consumer Compliance Officer at S&T Bank
8-2000 - 5-2001
Graduate Assistant at Indiana University of Pennsylvania

Education

Master of Business Administration - MBA from Indiana University of Pennsylvania
Bachelor's degree from Indiana University of Pennsylvania

More Information

Social Presence :

Prographics :

Exp : 6 Location : Indiana, Pennsylvania, United States Job Level : Senior Designation : Vice President Consumer Compliance Manager at S&T Bank
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Insights For Selling To Susan

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susan is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Susan

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Susan move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Susan take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Susan

Personality Compatibility


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