SUSAN SMITH PATTERSON

Evaluator
DISC Type : Dcs

Associate Manager at Post Consumer Brands

Wooster, Ohio, United States

Overview

Susan is a proven contact center leader with over 30 years of customer service experience, currently as an Associate Manager at Post Consumer Brands. Educated in Business Administration and Organizational Leadership, she has a long track record of coaching teams to achieve best-in-class service in the CPG industry.

Susan is passionate about leadership that matters and incorporates mindfulness into her professional philosophy. She believes in the importance of understanding life circumstances and the power of direct communication to foster personal and professional growth.

She has a unique background, having started her customer service career with USAirways before moving into the CPG sector.

Personality Overview

Fast But Analytical

Hard To Convince

Quality Focused

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Empathetic Leadership
Her posts emphasize the importance of understanding life circumstances and mindfulness, showing she values a people-first approach to leadership.
Customer Satisfaction
With 33 years in the field, she has deep expertise in coaching teams on achieving best-in-class customer service.
Open Communication
She believes avoiding difficult conversations stunts progress, indicating she values directness and honesty in professional settings.

Media Appearances

SUSAN has no verified media appearances

Work History

5-2023
Associate Manager at Post Consumer Brands
6-2006 - 4-2023
Team Lead at The J.M. Smucker Company
3-1989 - 7-2005
Customer Service Representative at USAirways

Education

2017 - 2019
B.S. Business Administration from Southern New Hampshire University
2015 - 2016
Organizational Leadership from Robert Morris University

More Information

Social Presence :

Prographics :

Exp : 35 Location : Wooster, Ohio, United States Job Level : Middle Designation : Associate Manager at Post Consumer Brands
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Insights For Selling To SUSAN

During A Call Or A Meeting

DO's

  • Be prepared for comments or questions that are critical of your product or your claims
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Don’t focus on relationship, focus purely on the merit of your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with SUSAN is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from SUSAN

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will SUSAN move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can SUSAN take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And SUSAN

Personality Compatibility


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