Susan Steele

Initiator
DISC Type : Di

Strategic Account Director, Microsoft Elevate at Microsoft

Royersford, Pennsylvania, United States

Overview

Susan Steele is a results-oriented Strategic Account Director at Microsoft, specializing in the healthcare sector. She leverages deep expertise in business applications and customer success to exceed sales targets, an achievement recognized by her Platinum Club award. People who have worked with Susan often describe her as passionate, motivating, strategic, and dedicated.

Her notable accomplishment includes being a recipient of Microsofts prestigious Platinum Club award in FY20, which recognizes top-performing employees.

Personality Overview

Conviction Driven

Confident

Risk-Accepting

They respond well to objective pitches but also attach some value to relationships.  They measure a product on its merit but can be influenced by strong testimonials. They don’t mind taking a stand if they believe in something.

Topics They Care About

Healthcare Technology
Her career at Microsoft has a significant focus on delivering business applications and modern workplace solutions to customers across various healthcare segments.
Customer Success
Has held multiple roles, including Director of Customer Success, focused on account management, enhancing customer journeys, and ensuring value delivery through technology.
Business Applications
Holds certifications in Dynamics & M365 and has served as a Go-To-Market Manager for Microsoft's Business Applications, indicating deep expertise in this area.

Media Appearances

Susan has no verified media appearances

Work History

10-2024
Strategic Account Director, Microsoft Elevate at Microsoft
12-2023 - 10-2024
Go-To-Market Manager, Biz Apps at Microsoft
9-2020 - 9-2023
Director Customer Success, Business Applications, Healthcare at Microsoft
9-2017 - 9-2020
Healthcare Customer Success Manager, Modern Workplace at Microsoft
12-2015 - 9-2017
Director, Business Management SMS&P East Region at Microsoft

Education

Education details unavailable from West Chester University of Pennsylvania

More Information

Social Presence :

Prographics :

Exp : 34 Location : Royersford, Pennsylvania, United States Job Level : Mid-senior Designation : Strategic Account Director, Microsoft Elevate at Microsoft
URL has been copied!

Insights For Selling To Susan

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Refer to testimonials from well known people to highlight the value of your product
  • Clearly address the competitive aspects

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be very informal even if they are being so themselves
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susan is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Susan

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Susan move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Susan take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Susan

Personality Compatibility


Other Microsoft Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.