Susanna Gonnella in

Susanna Gonnella

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Founder and CEO at MyNoiLab srl, abilitiamo il cambiamento
📍 Milan, Lombardy, Italy

Susanna Gonnella is the Founder and CEO of MyNoiLab, specializing in strategic consultancy and her innovative Mystery Coaching® model to enhance service quality. She is also a Councilor for the Milan Chamber of Commerce. Colleagues describe her as professional, enthusiastic, and positive, with a degree in Political Science.

Susanna is passionate about building profound human connections within professional communities, frequently participating in industry forums and conferences across Europe. Her travels, including a recent trip to the forests of Latvia, suggest an appreciation for nature and gaining new perspectives outside of her professional life.

She created and trademarked the innovative #MysteryCoaching® consulting model, which supports organizational growth by focusing on people.

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Experience
17 Years
Current Role
Founder and CEO
Job Level
Leadership
Location
Milan, Lombardy, Italy
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Susanna cares about

Mystery Auditing
As a founder of the Italian Mystery Auditing Association and creator of Mystery Coaching®, she is a leading expert in using undercover audits to improve service quality.
Human-Centric Innovation
Her company's mission is to balance profit with employee well-being, emphasizing the human factor in tandem with technology and business efficiency.
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Career

Work history

1-2008
Founder and CEO
MyNoiLab srl, abilitiamo il cambiamento
11-2020
Coach Mentor
MyNoiLab srl, abilitiamo il cambiamento
1-2023
Past President - Institutional Relations
Associazione Mystery Auditing Italia
12-2015 - 12-2022
President
Associazione Mystery Auditing Italia
12-2015 - 12-2015
Founding Member
Associazione Mystery Auditing Italia
In the press

Media appearances

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Education
1980 - 1985
Political Science
Università degli Studi di Milano
2017 - 2017
Diploma in Mentor Coaching e Supervision
Menslab - Giuseppe Meli
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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