Susie Eiermann

Evaluator
DISC Type : cds

VP, Client Success Management at Transact Campus

Greater Fayetteville, AR Area, United States

Overview

Susie Eiermann is the Vice President of Client Success Management at Transact Campus, specializing in the tech, higher education, and healthcare sectors. She has a proven track record of exceeding sales and retention goals through skilled account management, with a long career progressing through roles at Blackboard and Transact.

As an Operations Analyst, she successfully managed a payment gateway migration for over 800 clients, demonstrating strong technical and project management skills.

Personality Overview

Quality Focused

Hard To Convince

Thorough Evaluator

They are not very likely to become strong advocates of your product or service  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Client Retention
Her roles consistently emphasize her focus on account retention, renewals, and on-going customer care to ensure long-term client success.
Higher Education Tech
She has deep industry experience leading client success and sales teams within the higher education technology space at Transact Campus.
Value-Based Selling
Her profile highlights a proven ability to articulate a clear, concise return on investment, a core tenet of value-centric sales.

Media Appearances

Susie has no verified media appearances

Work History

4-2025
VP, Client Success Management at Transact Campus
2-2009 - 4-2025
Director at Transact Campus
5-2019 - 12-2019
Manager at Transact Campus
1-2013 - 5-2019
Manager, Client Managers at Blackboard
2-2009 - 1-2013
Operations Analyst at Blackboard

Education

Susie has no verified education history

More Information

Social Presence :

Prographics :

Exp : 20 Location : Greater Fayetteville, AR Area, United States Job Level : Senior Designation : VP, Client Success Management at Transact Campus
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Insights For Selling To Susie

During A Call Or A Meeting

DO's

  • Be prepared for comments or questions that are critical of your product or your claims
  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susie is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Susie

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Susie move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Susie take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Susie

Personality Compatibility


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