Susmita Khare

Examiner
DISC Type : cs

Group Head- HR & Training at Encalm Hospitality Pvt. Ltd.

India

Overview

Susmita Khare is the Group Head of HR & Training at Encalm Hospitality, bringing over 27 years of leadership experience from the hospitality, entertainment, and retail sectors. A graduate of Delhi University in Industrial Psychology, she is recognized for shaping people-centric organizational cultures and has received a "Women in Leadership" award.

Outside of her professional life, Susmita is an avid traveler and self-described "reflective nomad" who loves trekking, yoga, and dancing. Her favorite destination is Madrid, and she always travels with a good book. She finds that her hobbies inspire balance and creativity in her career.

Interesting fact: Susmita was named one of the Top 10 Chief People Officers in India in 2022.

Personality Overview

Tough To Convince

Status Quo Seeker

Unexpressive

They tend to have clarity about their needs and constraints, and are unlikely to over-promise.  They are always well-planned and adopt a systematic approach. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Futuristic Work Culture
She aims to implement "futuristic strategies" in HR and recently posted about creating a stronger team and futuristic work culture at her company.
Hospitality Talent
She has publicly spoken about the need to attract a younger workforce to the hospitality industry by making hotels a "happy place to work. "
Coaching & Development
Her background includes training faculty and students in soft skills, and she recently completed a course on "Coaching Skills for Leaders and Managers. "

Media Appearances

Susmita has no verified media appearances

Work History

11-2024
Group Head- HR & Training at Encalm Hospitality Pvt. Ltd.
4-2018 - 11-2024
Chief People Officer at Lite Bite Foods Pvt Ltd
1-2015 - 11-2024
Chief People Officer at Lite Bite Foods Pvt Ltd
8-2013 - 3-2014
Communication & HR Consultant at SRM IHM, SRM University
9-2005 - 6-2012
Manager Human Resources at Oberoi Hotels & Resorts

Education

1999 - 2001
PGDM(equivalent to MBA) from National Institute of Personnel Management
1995 - 1997
POST GRADUATION from Delhi University

More Information

Social Presence :

Prographics :

Exp : 20 Location : India Job Level : N/A Designation : Group Head- HR & Training at Encalm Hospitality Pvt. Ltd.
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Insights For Selling To Susmita

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be slow and cautious, encourage them to ask more questions
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't push them too hard to make fast decisions, give them time
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susmita is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Susmita

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Susmita move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Susmita take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Susmita

Personality Compatibility


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