Suzanne Rathbun

Energizer
DISC Type : I

Lending Operations Group Manager at U.S. Bank

McLean, Virginia, United States

Overview

Suzanne Rathbun is a Lending Operations Executive at U. S. Bank, where she leads teams managing the entire loan lifecycle for commercial real estate and other lending products. With a degree in finance, her expertise includes risk management, compliance, and client relations. She is praised for her knowledge, organizational skills, and professionalism.

Suzanne is passionate about mentoring and participates in programs like the University of Richmonds Women in Leadership Certificate Program. She finds great satisfaction in the tangible community impact of successful real estate projects and is an active member of several industry groups, including CREW Network.

Interestingly, she originally planned to become a prosecutor and was majoring in criminal justice and forensic science before the 2008 financial crisis inspired a successful career change to finance.

Personality Overview

Informal

Imaginative

Big Picture Person

They are naturally enthusiastic, so take their promise with a pinch of salt.  They are not always early adopters but can be pursuaded by leveraging strong relationships. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Commercial Real Estate
Leads national teams at U. S. Bank responsible for administering the entire lifecycle of complex commercial real estate loans, from pre-closing to ongoing monitoring.
Risk Mitigation
Emphasizes and enforces disciplined credit, process, and risk mitigation practices to ensure bank standards are consistently upheld in all lending operations.
Women in Leadership
Actively mentors through the University of Richmond's Women in Leadership Program and serves as a committee co-chair for the CREW Network, which supports women in CRE.

Media Appearances

College job leads to unplanned and successful career in loan administration. Featured in U.S. Bank – Company Blog

See Now

Work History

2-2025
Lending Operations Group Manager at U.S. Bank
7-2021 - 2-2025
National CRE and Housing Capital Loan Admin Manager at U.S. Bank
9-2020 - 7-2021
Head of CRE and EFG Loan Operations at Truist
12-2019 - 7-2021
Head of CRE Loan Administration at Truist
3-2018 - 12-2019
Senior Vice President at SunTrust

Education

2012 - 2013
Bachelor of Science (BS) from University of Maryland University College
2005 - 2007
Business Management and Finance from Marymount University

More Information

Social Presence :

Prographics :

Exp : 26 Location : McLean, Virginia, United States Job Level : Middle Designation : Lending Operations Group Manager at U.S. Bank
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Insights For Selling To Suzanne

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Talk about their team and how your product will help them do things better and easier
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Suzanne is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Suzanne

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Suzanne move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Suzanne take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Suzanne

Personality Compatibility


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