Swetha Reddy Katepally in

Swetha Reddy Katepally

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Customer Relationship Management Specialist at Votary Softech Solutions Pvt. Ltd.
📍 Greater Hyderabad Area, India

Swetha is a Customer Relationship Management Specialist with over eight years of experience managing corporate and enterprise clients. She has a Master of Business Administration and deep expertise in cloud communications from her time at Cisco, specializing in client retention and growth through upselling and cross-selling.

She has successfully managed key accounts and driven sales across a remarkably diverse range of industries, including IT, Pharma, Healthcare, FMCG, BFSI, Automotive, and E-commerce.

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Experience
10 Years
Current Role
Customer Relationship Management Specialist
Job Level
Junior
Location
Greater Hyderabad Area, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Swetha cares about

Client Relationship Management
Her core focus is on managing top revenue-generating clients, ensuring satisfaction, timely renewals, and identifying referral opportunities.
Enterprise Account Growth
Experienced in upselling and cross-selling different product portfolios, such as IMIConnect, to grow high-value accounts.
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Career

Work history

12-2024
Customer Relationship Management Specialist
Votary Softech Solutions Pvt. Ltd.
1-2019 - 11-2024
Customer Experience & Success Specialist
imimobile (part of Webex)
1-2018 - 10-2018
Senior Account Manager
Monster
8-2016 - 1-2018
Business Development Executive
Frontier Business systems Pvt. ltd.
12-2015 - 8-2016
Territory Sales Incharge
Telenor
In the press

Media appearances

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Education
2014 - 2016
Master of Business Administration (M.B.A.)
ESCI-ISTTM
2010 - 2014
Bachelor of Technology (B.Tech.)
Bharath Institute Of technology And science for women
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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