Swetha Reddy Katepally

Inquirer
DISC Type : dc

Customer Relationship Management Specialist at Votary Softech Solutions Pvt. Ltd.

Greater Hyderabad Area, India

Overview

Swetha is a Customer Relationship Management Specialist with over eight years of experience managing corporate and enterprise clients. She has a Master of Business Administration and deep expertise in cloud communications from her time at Cisco, specializing in client retention and growth through upselling and cross-selling.

She has successfully managed key accounts and driven sales across a remarkably diverse range of industries, including IT, Pharma, Healthcare, FMCG, BFSI, Automotive, and E-commerce.

Personality Overview

Hard To Convince

Demanding

ROI Conscious

They don’t always try to control the conversation but neither do they like yielding it fully.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They respond well to confident salespeople.

Topics They Care About

Client Relationship Management
Her core focus is on managing top revenue-generating clients, ensuring satisfaction, timely renewals, and identifying referral opportunities.
Enterprise Account Growth
Experienced in upselling and cross-selling different product portfolios, such as IMIConnect, to grow high-value accounts.
Cloud Communications
For over five years, she specialized in Textlocal Bulk SMS and the WhatsApp Business API for enterprise clients at IMImobile (part of Cisco Webex).

Media Appearances

Swetha has no verified media appearances

Work History

12-2024
Customer Relationship Management Specialist at Votary Softech Solutions Pvt. Ltd.
1-2019 - 11-2024
Customer Experience & Success Specialist at imimobile (part of Webex)
1-2018 - 10-2018
Senior Account Manager at Monster
8-2016 - 1-2018
Business Development Executive at Frontier Business systems Pvt. ltd.
12-2015 - 8-2016
Territory Sales Incharge at Telenor

Education

2014 - 2016
Master of Business Administration (M.B.A.) from ESCI-ISTTM
2010 - 2014
Bachelor of Technology (B.Tech.) from Bharath Institute Of technology And science for women

More Information

Social Presence :

Prographics :

Exp : 10 Location : Greater Hyderabad Area, India Job Level : Junior Designation : Customer Relationship Management Specialist at Votary Softech Solutions Pvt. Ltd.
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Insights For Selling To Swetha Reddy

During A Call Or A Meeting

DO's

  • Refer to testimonials from others in similar positions
  • Be crisp while making the pitch
  • Highlight the competitive differentiation of your product

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Don't try too hard to get friendly, let it happen with time
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Swetha Reddy is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Swetha Reddy

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Swetha Reddy move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Swetha Reddy take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Swetha Reddy

Personality Compatibility


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