Syed Kirmani

Organizer
DISC Type : Sd

Sr. Director, Solution Engineering – AI & Data Cloud at Salesforce

Milpitas, California, United States

Overview

Syed Kirmani is the Senior Director of Solution Engineering for AI & Data Cloud at Salesforce, bringing over 15 years of SaaS industry experience. He leads pre-sales teams to transform business challenges into scalable successes. Colleagues describe him as a dedicated, hardworking, and seasoned professional with strong leadership qualities.

Drawing from his past experience working in a contact center, Syed possesses a deep empathy for frontline customer service professionals. Outside of his tech focus, he has a keen interest in space and follows the work of NASA.

He recently completed the "Leading for Success" executive education program at the University of California, Berkeley.

Personality Overview

Strong-minded

Trusting Of Others

Thoughtfully Quick

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

AI in Customer Service
His current role focuses on AI & Data Cloud. He is passionate about leveraging AI-powered agents to enhance customer support and improve service efficiency.
Leadership & Mentoring
He leads high-performing teams and recently completed a leadership program at UC Berkeley. Recommendations highlight his role as a mentor to others on his team.
Strategic Partnerships
Values partners with deep technical and industry expertise to help customers realize the full value of their solutions and drive long-term success.

Media Appearances

Syed has no verified media appearances

Work History

4-2025
Sr. Director, Solution Engineering – AI & Data Cloud at Salesforce
2-2024
Senior Director, Solution Engineering at Salesforce at Salesforce
2-2021
Director - Enterprise Solution Engineering at Salesforce
2-2019
Sr. Manager at Salesforce
8-2016
Enterprise Principal Solution Engineer at Salesforce

Education

Education details unavailable from Wichita State University

More Information

Social Presence :

Prographics :

Exp : 25 Location : Milpitas, California, United States Job Level : Senior Designation : Sr. Director, Solution Engineering – AI & Data Cloud at Salesforce
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Insights For Selling To Syed

During A Call Or A Meeting

DO's

  • Focus on the results that your product produces, expect some strategic questions in return
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't go over them unless you are left with no other option
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Syed is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Syed

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Syed move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Syed take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Syed

Personality Compatibility


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