Sylvester Domingo

Inquirer
DISC Type : cd

Head Center of Excellence at Manipal Fintech

Bengaluru, Karnataka, India

Overview

Sylvester Domingo is the Head of the Center of Excellence at Manipal Fintech, specializing in digital transformation, customer experience, and process improvement. A graduate of Calcutta University, he is a Certified ScrumMaster® and holds 6 Sigma Green Belt certification. Colleagues describe him as sincere, dedicated, and customer-focused.

Sylvester is a vocal supporter of corporate initiatives that promote womens empowerment and financial independence. He also shows a keen interest in the practical applications and societal impact of emerging technologies like Generative AI, often sharing his thoughts on the subject.

He holds a unique combination of certifications in agile (ScrumMaster®), quality management (ISO 9001 Auditor), and process improvement (6 Sigma Green Belt).

Personality Overview

Hard To Convince

ROI Conscious

Judgemental

They don’t always try to control the conversation but neither do they like yielding it fully.  They respond well to confident salespeople. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Digital Transformation
He has a proven history of leading digital strategy and GTM execution in previous roles at SBI Card and Max Life Insurance.
Process Excellence
His background is strengthened by certifications as an ISO 9001 Internal Auditor and a 6 Sigma Green Belt, focusing on quality and efficiency.
Women Empowerment
He actively shares and celebrates content from his organization that is focused on helping women achieve financial independence.

Media Appearances

Sylvester has no verified media appearances

Work History

2-2025
Head Center of Excellence at Manipal Fintech
3-2024 - 2-2025
Director Enterprise at Contiinex.com
9-2022 - 3-2024
Associate Director of Operations at Sun Life
3-2017 - 10-2022
AVP - Telesales Digital Strategy at SBI Card
7-2014 - 3-2017
Senior Manager - Digitization at Max Life Insurance Company Limited

Education

1989 - 2000
Bachelor of Commerce - BCom from Calcutta University, Kolkata
1985 - 1997
ISC from Don Bosco school

More Information

Social Presence :

Prographics :

Exp : 11 Location : Bengaluru, Karnataka, India Job Level : Mid-senior Designation : Head Center of Excellence at Manipal Fintech
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Insights For Selling To Sylvester

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Get to the point quickly instead of spending too much time on pleasantries
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sylvester is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Sylvester

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Sylvester move?

  • Their decision making speed is somewhere in the middle.
  • Can Sylvester take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Sylvester

Personality Compatibility


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