Taina Kunelius

Questioner
DISC Type : c

Head of Before and After Jouney CX at Finnair

Helsinki, Uusimaa, Finland

Overview

Taina has no verified overview

Personality Overview

Not Easily Convinced

Systematic

Cautious & Analytical

They prefer to do thorough analysis of any situation.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Taina has no verified topics they care about

Media Appearances

Taina has no verified media appearances

Work History

11-2020
Head of Before and After Jouney CX at Finnair
12-2016 - 11-2020
Head of Global Contact Centers at Finnair
1-2012 - 12-2016
Global Contact Center Manager at Finnair
2-2010 - 1-2012
Service Manager at Finnair
4-2008 - 1-2010
Manager at Finnair

Education

2018 - 2023
Master's degree programme from Haaga-Helia University of Applied Sciences
2008 - 2011
Bachelor education in business from Haaga-Helia University of Applied Sciences

More Information

Social Presence :

Prographics :

Exp : 26 Location : Helsinki, Uusimaa, Finland Job Level : Mid-senior Designation : Head of Before and After Jouney CX at Finnair
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Insights For Selling To Taina

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasise more on facts and measurable benefits
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Taina is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Taina

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Taina move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Taina take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Taina

Personality Compatibility


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