Taki Miller, MBA

Commander
DISC Type : D

Head of Unified Communications & CCaaS at Royal Caribbean Group

Miami-Fort Lauderdale Area, United States

Overview

Taki Miller is a senior business and technology leader with over 15 years of experience specializing in digital transformation and contact center platforms. Currently the Head of Unified Communications & CCaaS at Royal Caribbean Group, he has a history of driving innovation and leading post-merger integrations. He holds an MBA from Nova Southeastern University.

Outside of his technology career, Taki is deeply connected to his Jamaican heritage and is a passionate fan of English Premier League football, specifically Manchester United. He also enjoys playing golf in his spare time to unwind from his busy schedule.

Unique fact: His father was the iconic reggae musician Jacob Miller, former lead singer of the band Inner Circle.

Personality Overview

Decisive

Candid & Clear

Strong-Willed

They like to act fast and expect others to do the same.  They respond better to strong and respectful interactions. They like to be in a position where they can control the conversation and terms.

Topics They Care About

Contact Center Innovation
His career focuses on transforming and modernizing contact center platforms, currently leading Unified Communications and CCaaS for a major corporation.
Digital Transformation
A core theme of his professional identity and headline, with experience in modernizing systems and integrating machine learning to improve efficiency.
M&A Integration
Excelled in sponsoring post-merger integration of operations and systems at Newfold Digital, leading to significant cost reductions.

Media Appearances

Taki has no verified media appearances

Work History

2-2025
Head of Unified Communications & CCaaS at Royal Caribbean Group
6-2024 - 1-2025
Head of Contact Center Services, Digital Transformation at NetJets
5-2023 - 8-2024
Technology Consultant at Freelance | Self-Employed
5-2022 - 5-2023
Sr. Director Global Network and Contact Center Platform at Newfold Digital
3-2021 - 5-2023
Senior Director Contact Center Platforms at Newfold Digital

Education

2004 - 2006
MBA from Nova Southeastern University
2002 - 2004
BS IT from Barry University

More Information

Social Presence :

Prographics :

Exp : 26 Location : Miami-Fort Lauderdale Area, United States Job Level : Mid-senior Designation : Head of Unified Communications & CCaaS at Royal Caribbean Group
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Insights For Selling To Taki

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Be respectful but crisp
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Taki is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Taki

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Taki move?

  • They can take decisions very fast if you manage to convince them.
  • Can Taki take some risk or not?

  • The risks don’t matter much to them.

You And Taki

Personality Compatibility


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