Taki Miller, MBA in

Taki Miller, MBA

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Head of Unified Communications & CCaaS at Royal Caribbean Group
📍 Miami-Fort Lauderdale Area, United States

Taki Miller is a senior business and technology leader with over 15 years of experience specializing in digital transformation and contact center platforms. Currently the Head of Unified Communications & CCaaS at Royal Caribbean Group, he has a history of driving innovation and leading post-merger integrations. He holds an MBA from Nova Southeastern University.

Outside of his technology career, Taki is deeply connected to his Jamaican heritage and is a passionate fan of English Premier League football, specifically Manchester United. He also enjoys playing golf in his spare time to unwind from his busy schedule.

Unique fact: His father was the iconic reggae musician Jacob Miller, former lead singer of the band Inner Circle.

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Experience
26 Years
Current Role
Head of Unified Communications & CCaaS
Job Level
Mid-senior
Location
Miami-Fort Lauderdale Area, United States
Personality Overview

How Taki shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Taki cares about

Contact Center Innovation
His career focuses on transforming and modernizing contact center platforms, currently leading Unified Communications and CCaaS for a major corporation.
Digital Transformation
A core theme of his professional identity and headline, with experience in modernizing systems and integrating machine learning to improve efficiency.
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Career

Work history

2-2025
Head of Unified Communications & CCaaS
Royal Caribbean Group
6-2024 - 1-2025
Head of Contact Center Services, Digital Transformation
NetJets
5-2023 - 8-2024
Technology Consultant
Freelance | Self-Employed
5-2022 - 5-2023
Sr. Director Global Network and Contact Center Platform
Newfold Digital
3-2021 - 5-2023
Senior Director Contact Center Platforms
Newfold Digital
In the press

Media appearances

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Education
2004 - 2006
MBA
Nova Southeastern University
2002 - 2004
BS IT
Barry University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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