Tammy Lubick, PMP

Commander
DISC Type : D

Contact Center Technology Manager at WPS—A health solutions company

Madison, Wisconsin, United States

Overview

Tammy is an IT leader with over 20 years of experience, specializing in contact center technologies, user experience design, and cloud migrations. A graduate of the University of Wisconsin-Eau Claire, she is recognized by colleagues as collaborative, reliable, and forward-thinking, with a focus on delivering business value through a people-centric approach.

Outside of her professional role, Tammy finds joy in quiet moments, such as completing a puzzle or enjoying a warm cup of coffee. She reflects on how seemingly simple activities and experiences, like attending a musical performance, can provide energy and clarity for more significant challenges in work and life.

Unique fact: Tammys visual collaboration style on the Miro platform has been described as a "Fearless Flyer, " reflecting her tendency to explore new tools and formats.

Personality Overview

Very Quick

Candid & Clear

Strong-Willed

They do not care very much about building rapport or relationships.  They respond well to strong and respectful communication. They like to stay in control of the negotiation or defining of the terms.

Topics They Care About

Contact Center Modernization
Her current role focuses on modernizing enterprise contact center tech. She previously led a migration from an on-premise system to a cloud-based solution for 1, 100 users.
AI in Project Management
Holds certifications in Gen AI for Project Managers and has experience implementing AI tools like MS Teams Premium and M365 Copilot to drive business value.
User-Centric Design
A self-described "User Experience Fanatic, " she introduced a user-centered design approach in a past project that increased user time-on-site by 10%.

Media Appearances

Tammy has no verified media appearances

Work History

1-2026
Contact Center Technology Manager at WPS—A health solutions company
9-2023 - 4-2025
IT Delivery Manager at TruStage
9-2019 - 9-2023
Service Owner - Contact Center Technologies at TruStage
1-2013 - 8-2019
IT Senior Manager - Wealth Management at TruStage
9-2009 - 12-2012
IT Manager - Retirement Services at TruStage

Education

Bachelors from University of Wisconsin-Eau Claire

More Information

Social Presence :

Prographics :

Exp : 24 Location : Madison, Wisconsin, United States Job Level : Middle Designation : Contact Center Technology Manager at WPS—A health solutions company
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Insights For Selling To Tammy

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Hold your ground without indulging in one-upmanship

DONT's

  • Do not spend too much time focusing on product tech or features
  • Don’t be in a rush to invite them for a social meet and greet
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tammy is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Tammy

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Tammy move?

  • If convinced, they can reach decisions quite fast.
  • Can Tammy take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Tammy

Personality Compatibility


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