Tammy Lubick, PMP in

Tammy Lubick, PMP

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Contact Center Technology Manager at WPS—A health solutions company
📍 Madison, Wisconsin, United States

Tammy is an IT leader with over 20 years of experience, specializing in contact center technologies, user experience design, and cloud migrations. A graduate of the University of Wisconsin-Eau Claire, she is recognized by colleagues as collaborative, reliable, and forward-thinking, with a focus on delivering business value through a people-centric approach.

Outside of her professional role, Tammy finds joy in quiet moments, such as completing a puzzle or enjoying a warm cup of coffee. She reflects on how seemingly simple activities and experiences, like attending a musical performance, can provide energy and clarity for more significant challenges in work and life.

Unique fact: Tammys visual collaboration style on the Miro platform has been described as a "Fearless Flyer, " reflecting her tendency to explore new tools and formats.

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Experience
24 Years
Current Role
Contact Center Technology Manager
Job Level
Middle
Location
Madison, Wisconsin, United States
Personality Overview

How Tammy shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Tammy cares about

Contact Center Modernization
Her current role focuses on modernizing enterprise contact center tech. She previously led a migration from an on-premise system to a cloud-based solution for 1, 100 users.
AI in Project Management
Holds certifications in Gen AI for Project Managers and has experience implementing AI tools like MS Teams Premium and M365 Copilot to drive business value.
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Career

Work history

1-2026
Contact Center Technology Manager
WPS—A health solutions company
9-2023 - 4-2025
IT Delivery Manager
TruStage
9-2019 - 9-2023
Service Owner - Contact Center Technologies
TruStage
1-2013 - 8-2019
IT Senior Manager - Wealth Management
TruStage
9-2009 - 12-2012
IT Manager - Retirement Services
TruStage
In the press

Media appearances

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Education
Bachelors
University of Wisconsin-Eau Claire
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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