Tanushree Kanathe

Inquirer
DISC Type : dc

Customer Success Manager at xto10x

Bengaluru, Karnataka, India

Overview

Tanushree is a Customer Success Manager with over four years of experience in B2B SaaS. She specializes in managing the entire post-sales lifecycle for SMB and mid-market customers across India, MENA, and APAC, focusing on onboarding, retention, and expansion. She holds a Bachelor of Commerce degree.

Tanushree is passionate about building strategic partnerships rooted in trust and clear communication. She believes strong collaboration and shared goals are the key drivers of real impact and customer success, celebrating moments when a partners vision becomes a reality through innovative solutions and scaled operations.

She recently earned a certification in Automating Workflows with Generative AI.

Personality Overview

Upfront

ROI Conscious

Demanding

They care equally about the product and its potential impact.  They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Customer Lifecycle
Manages the end-to-end customer journey, including onboarding, adoption, support, retention, and expansion for B2B SaaS clients.
SaaS Account Growth
Employs a data-driven approach to improve account health, identify churn risks, and drive portfolio retention and expansion.
Strategic Partnerships
Believes that strong collaboration rooted in trust, clear communication, and shared goals is key to driving real impact.

Media Appearances

Tanushree has no verified media appearances

Work History

8-2024
Customer Success Manager at xto10x
4-2023 - 8-2024
Customer Success Manager at Keka HR
7-2022 - 4-2023
Customer Success & Growth Consultant at H&M
7-2021 - 6-2022
Customer Service & Growth at H&M

Education

2019 - 2022
Bachelor of Commerce - BCom from Sri Sathya Sai College For Women - India
2018 - 2019
12th from P.L.S International School

More Information

Social Presence :

Prographics :

Exp : 4 Location : Bengaluru, Karnataka, India Job Level : Middle Designation : Customer Success Manager at xto10x
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Insights For Selling To Tanushree

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Make sure that they have the necessary authority, they could present false stature sometimes

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tanushree is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Tanushree

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Tanushree move?

  • Their decision making speed is somewhere in the middle.
  • Can Tanushree take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Tanushree

Personality Compatibility


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