Tanya Khouri

Enthusiast
DISC Type : i

Vice President, Customer Systems & Support at Wells Fargo

Miami, Florida, United States

Overview

Tanya is a strategic operations and product executive specializing in financial services, real estate, and distribution. She excels at translating complex strategy into execution, managing multi-billion dollar portfolios for firms like Wells Fargo across the U. S. and the Caribbean. She is an alumna of Trinity College-Hartford.

Deeply connected to her Jamaican roots, Tanya is actively involved in community causes, supporting healthcare initiatives and hurricane relief efforts with organizations like Food For The Poor. She also has a passion for domestic travel and has a personal goal of visiting all 50 U. S. states.

She has led large-scale post-acquisition integrations, successfully merging 20, 000+ customers and $4B in assets.

Personality Overview

Non-Confrontational

Story Driven

Consensus Focused

They prefer to build relationships rather than staying totally transactional.  Unlike D or C types, they are convinced more by stories and testimonials. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Process Optimization
Her professional focus is on building and improving processes that enhance efficiency, scalability, and drive measurable results for large enterprises.
Customer Experience
Manages customer systems and support, and has designed retention and balance stimulation programs to improve the customer journey.
Caribbean Business
Has extensive experience managing operations and strategy for major real estate and distribution companies across the Caribbean.

Media Appearances

Wells Fargo Names Leaders to Key Roles. Featured in Wells Fargo Newsroom

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Tanya Khouri - Vice President, Customer Systems & Support at Wells Fargo. Featured in The Org

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Work History

8-2022
Vice President, Customer Systems & Support at Wells Fargo
6-2020 - 5-2022
Property Manager at Eppley Limited
2-2014 - 3-2019
EPayments Manager at Wisynco Group Ltd
10-2011 - 9-2012
Vice President, Corporate Services at BCW Capital Limited
3-2006 - 8-2010
Assistant Vice President, Product and Customer Manager at Wells Fargo

Education

Bachelor of Science - BS from Trinity College-Hartford
Study Abroad Programme from University of York

More Information

Social Presence :

Prographics :

Exp : 15 Location : Miami, Florida, United States Job Level : Senior Designation : Vice President, Customer Systems & Support at Wells Fargo
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Insights For Selling To Tanya

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Maintain high, positive energy and convey confidence
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t be excessively objective, be like a storyteller with them
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tanya is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Tanya

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Tanya move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Tanya take some risk or not?

  • They can take some low-probability risks if needed.

You And Tanya

Personality Compatibility


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