Tarun Mukhia

Controller
DISC Type : IC

Sr. Salesforce Administrator and Business Analyst at Mitel

Toronto, Ontario, Canada

Overview

Tarun is a Sr. Salesforce Administrator and Business Analyst with over 14 years of experience specializing in CRM solutions. He is an expert in Salesforce security, data management, and governance, holding multiple advanced certifications. He earned his Bachelor of Arts from Delhi University.


He has been recognized with a "Star Award" for his dedication to customers and as an "Emergency Breakdown Expert".

Personality Overview

Persuasive & Assertive

Late Adopter

Challenger

They are generally good communicators and can be hard to convince.  They ask a lot of questions and rely heavily on information and collaterals. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Salesforce Platform
A subject-matter expert with numerous certifications, including Sales Cloud, Service Cloud, and Platform App Builder, and over 14 years of experience.
AI in CRM
His recent Salesforce Certified AI Associate certification suggests a strong interest in applying artificial intelligence within the CRM landscape.
Agile Methodologies
As a Certified Scrum Master (CSM & PSM I), he possesses a deep understanding of Agile, Scrum, and Kanban frameworks for project delivery.

Media Appearances

Tarun has no verified media appearances

Work History

8-2021
Sr. Salesforce Administrator and Business Analyst at Mitel
4-2014 - 8-2021
Senior Salesforce Administrator at TIP Canada
5-2010 - 4-2014
Canadian Manager, CRM/Salesforce Administrator at TIP Canada
5-2004 - 5-2010
Service Manager at GE Capital
6-2002 - 5-2004
Assistant Operations Manager at GE Capital

Education

1992 - 1995
Bachelor of Arts (BA) from Delhi University

More Information

Social Presence :

Prographics :

Exp : 24 Location : Toronto, Ontario, Canada Job Level : Mid-senior Designation : Sr. Salesforce Administrator and Business Analyst at Mitel
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Insights For Selling To Tarun

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tarun is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Tarun

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Tarun move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Tarun take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Tarun

Personality Compatibility


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