Tawny Perry

Trailblazer
DISC Type : DI

Senior Product Manager at PRIVATE

Orange, California, United States

Overview

Tawny Perry is a strategic consultant and project leader with over 15 years of experience driving digital transformations in regulated industries. She specializes in contact center technology, cloud solutions, and AI-driven customer experience. People who have worked with her often describe her as dedicated, compassionate, and committed.


At Nissan, she managed a $5M budget, leading vendor selection and contract negotiations for new contact center technologies.

Personality Overview

Achievement-Oriented

Assertive

Friendly But Fast

They will fight for you if they come to believe in you.  They do not mind taking risks and can make hard decisions, if necessary. They respond better to a combination of speed and relationship.

Topics They Care About

Contact Center Transformation
She has extensive experience leading enterprise-wide migrations from legacy systems like Cisco UCCE to modern platforms such as Genesys Cloud CX3.
AI in Customer Service
In her current role, she manages product strategy for an AI-powered contact center that uses Large Language Models (LLMs) to automate customer interactions.
Healthcare IT Projects
She has led major technology initiatives at organizations like Blue Shield of California, City of Hope, and Rush University, focusing on digital and clinical workflow automation.

Media Appearances

Tawny has no verified media appearances

Work History

9-2025
Senior Product Manager at PRIVATE
7-2024 - 1-2025
Project Manager at City of Hope
6-2023 - 5-2024
Contact Center Consultant at Rush University
4-2022 - 5-2023
Customer Experience (CX) & Contact Center Consultant at Nissan Motor Corporation
10-2020 - 12-2022
Program Manager Digital Transformation at Blue Shield of California

Education

Bachelor's degree from UOP

More Information

Social Presence :

Prographics :

Exp : 19 Location : Orange, California, United States Job Level : Middle Designation : Senior Product Manager at PRIVATE
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Insights For Selling To Tawny

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Give them control of the sales process
  • Display high self-confidence and expect them to have a strong personality.

DONT's

  • Don’t force involvement of other stakeholders unless it is critical
  • Don’t hesitate from asking them how they truly feel about your product
  • Don't make any commitments that you might not be able to fulfill

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tawny is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Tawny

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Tawny move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Tawny take some risk or not?

  • They can take risks if necessary.

You And Tawny

Personality Compatibility


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