Tawny Perry in

Tawny Perry

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Senior Product Manager at PRIVATE
📍 Orange, California, United States

Tawny Perry is a strategic consultant and project leader with over 15 years of experience driving digital transformations in regulated industries. She specializes in contact center technology, cloud solutions, and AI-driven customer experience. People who have worked with her often describe her as dedicated, compassionate, and committed.

At Nissan, she managed a $5M budget, leading vendor selection and contract negotiations for new contact center technologies.

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Experience
19 Years
Current Role
Senior Product Manager
Job Level
Middle
Location
Orange, California, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Tawny cares about

Contact Center Transformation
She has extensive experience leading enterprise-wide migrations from legacy systems like Cisco UCCE to modern platforms such as Genesys Cloud CX3.
AI in Customer Service
In her current role, she manages product strategy for an AI-powered contact center that uses Large Language Models (LLMs) to automate customer interactions.
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Career

Work history

9-2025
Senior Product Manager
PRIVATE
7-2024 - 1-2025
Project Manager
City of Hope
6-2023 - 5-2024
Contact Center Consultant
Rush University
4-2022 - 5-2023
Customer Experience (CX) & Contact Center Consultant
Nissan Motor Corporation
10-2020 - 12-2022
Program Manager Digital Transformation
Blue Shield of California
In the press

Media appearances

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Education
Bachelor's degree
UOP
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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