Ted Hernandez
Login to view DISC.Ted is a long-tenured Director at USAA with over two decades of leadership experience in contact centers. He focuses on developing solutions that provide frontline teams with superior tools, training, and coaching to deliver exceptional member and employee experiences. He holds an MBA from Our Lady of the Lake University.
His educational background includes a Bachelor of Fine Arts from The University of Texas at San Antonio, suggesting a foundational interest in the creative arts. He is committed to continuous learning, frequently completing new certifications and courses related to professional and personal development, including psychological safety and diversity.
Unique fact: Ted combines a creative background in fine arts with extensive, long-term leadership in the financial services and contact center industry.
Read the full overview →How Ted shows up
Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Topics Ted cares about
Work history
Media appearances
DISC profile (public)
DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
Other USAA Employees
Explore more public profiles from related professionals.
More profiles
Discover additional public profiles from our index.
Search more profiles
Looking for someone else? Search here for anyone.