Ted Hernandez
Questioner · DISC type cTed is a long-tenured Director at USAA with over two decades of leadership experience in contact centers. He focuses on developing solutions that provide frontline teams with superior tools, training, and coaching to deliver exceptional member and employee experiences. He holds an MBA from Our Lady of the Lake University.
His educational background includes a Bachelor of Fine Arts from The University of Texas at San Antonio, suggesting a foundational interest in the creative arts. He is committed to continuous learning, frequently completing new certifications and courses related to professional and personal development, including psychological safety and diversity.
Unique fact: Ted combines a creative background in fine arts with extensive, long-term leadership in the financial services and contact center industry.
Read the full overview →How Ted shows up
They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. It is quite likely of them to ask for pricing or other concessions. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.
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Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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