Terri Couts, RN-BC MHA CHCIO, CDH-E, FCHIME

Go-getter
DISC Type : d

SVP Chief Information and Digital Officer at Sharp HealthCare

San Diego Metropolitan Area, United States

Overview

Terri Couts is the SVP, Chief Information and Digital Officer at Sharp HealthCare and a CHIME Board of Trustees member. A Board Certified Nurse Informaticist with a degree from The University of Akron, she leverages her clinical background to spearhead digital transformation, enhance patient outcomes, and optimize technological initiatives.

Terri is passionate about lifelong learning, recently beginning a Doctorate in Health Informatics. She is deeply committed to mentoring and coaching the next generation of healthcare leaders, focusing on professional development and elevating the field through her experience in bridging the gap between clinical needs and technology.

Before her career in IT leadership, Terri worked as a Legal Nurse Consultant, offering expert opinions on medical malpractice cases.

Personality Overview

Vision Oriented

Direct & Candid

Decisive

They don’t always try to control the conversation but neither do they like yielding it fully.  They care equally about the product and its potential impact. They respond well to confident salespeople.

Topics They Care About

Digital Health Innovation
As a Chief Information and Digital Officer, she leads technological initiatives, software optimization, and digital transformation to improve hospital systems and patient care delivery.
Clinical Informatics
Her background as a pediatric nurse and current pursuit of a Doctorate in Health Informatics underscore her focus on applying data and IT to improve clinical workflows and outcomes.
Mentoring Future Leaders
She is committed to equipping future leaders through professional development, training, and coaching, stemming from her own experiences and the mentors who guided her career.

Media Appearances

Guthrie chief digital officer heads to Sharp HealthCare. Featured in Becker's Hospital Review

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Terri Couts, RN, Appointed Chief Digital Information Officer at Sharp HealthCare. Featured in Wittkieffer

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Work History

10-2025
SVP Chief Information and Digital Officer at Sharp HealthCare
12-2022 - 10-2025
EVP, Chief Digital Officer at The Guthrie Clinic
7-2021 - 6-2022
SVP and CIO at The Guthrie Clinic
2-2016 - 7-2021
Vice President Clinical Applications, PMO, Integration at The Guthrie Clinic
6-2014 - 10-2015
Chief of Staff, Epic Implementation at NYC Health + Hospitals

Education

Associates from Stark State College
Bachelor of Science from The University of Akron

More Information

Social Presence :

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Exp : 20 Location : San Diego Metropolitan Area, United States Job Level : Leadership Designation : SVP Chief Information and Digital Officer at Sharp HealthCare
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Insights For Selling To Terri

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Be crisp while making the pitch
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Avoid long winding pitches, stay objective
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Terri is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Terri

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Terri move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Terri take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Terri

Personality Compatibility


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