Terri Westlake (she/her)

Energizer
DISC Type : I

Global Customer Director at IVC Evidensia

City Of Peterborough, England, United Kingdom

Overview

Terri has no verified overview

Personality Overview

Relationship Oriented

Informal

Full Of Energy

They are friendly, approachable and love to make new connections.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Terri has no verified topics they care about

Media Appearances

Terri has no verified media appearances

Work History

2-2024
Global Customer Director at IVC Evidensia
3-2020 - 2-2024
Customer Director at Dunelm
12-2018 - 3-2020
Chief Customer Officer at Reiss
9-2016 - 12-2018
Global Executive Director for E-Commerce and Digital Strategy at Urban Outfitters
1-2014 - 4-2016
Customer Experience Director at ASOS.com

Education

Terri has no verified education history

More Information

Social Presence :

Prographics :

Exp : 27 Location : City Of Peterborough, England, United Kingdom Job Level : Mid-senior Designation : Global Customer Director at IVC Evidensia
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Insights For Selling To Terri

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Terri is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Terri

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Terri move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Terri take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Terri

Personality Compatibility


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