Thad Steiner, MBA

Enthusiast
DISC Type : i

Support Engineer at Volly

Overland Park, Kansas, United States

Overview

Thad Steiner is a results-driven Support Engineer at Volly, specializing in customer success, project management, and technical support for SaaS products. He holds an MBA from Avila University. Colleagues frequently describe him as thorough, a great team player, and having exceptional customer service skills.

Outside of work, Thad has shown an interest in the real estate market, having attended industry events related to realtors and lenders. He also appears to be a cat enthusiast based on his social media activity.

Unique fact: While at Volly, Thad took the initiative to implement the JIRA ticketing system for his team to improve processes.

Personality Overview

Story Driven

Non-Confrontational

Optimistic

Unlike D or C types, they are convinced more by stories and testimonials.  They prefer to build relationships rather than staying totally transactional. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Customer Success
His career is focused on enhancing customer experiences through technical support, training, and project management.
SaaS Troubleshooting
He has extensive experience troubleshooting and resolving technical issues for SaaS products, including CRM, Marketing Portal, and POS systems at Volly.
Operational Efficiency
He has a proven track record of improving processes, such as when he implemented a JIRA ticketing system for his team at Volly.

Media Appearances

Thad has no verified media appearances

Work History

1-2021
Support Engineer at Volly
12-2019 - 1-2021
Client Support Analyst at Volly
8-2015 - 11-2019
Product Deployment - Client Support and Application Trainer at BASYS Processing Inc.
9-2008 - 12-2014
Project Manager II - Sales Channel Capacity Manager, Project Implementation at Sprint
8-2006 - 9-2008
Project Manager II - Marketing Project/Program Implementation, Go-to Market SME at Sprint

Education

MBA from Avila University
BA from Benedictine College

More Information

Social Presence :

Prographics :

Exp : 18 Location : Overland Park, Kansas, United States Job Level : Mid-senior Designation : Support Engineer at Volly
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Insights For Selling To Thad

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Invite them for a lunch or a drink/coffee
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Thad is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Thad

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Thad move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Thad take some risk or not?

  • They can take some low-probability risks if needed.

You And Thad

Personality Compatibility


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