Thiago Gonella

Critic
DISC Type : C

Gerente da Qualidade at Consigaz Distribuidora de GLP Ltda

São Paulo, São Paulo, Brazil

Overview

Thiago is the Head of Quality at Consigaz, specializing in ISO certifications, ESG sustainability, and customer experience. He has a strong background in implementing quality management systems, leading audits, and leveraging BI for process measurement. He holds an MBA from FGV and is a certified Green Belt in Six Sigma.

He is passionate about continuous learning and professional growth, often stepping outside his core domain to explore new areas. Thiago recently attended a major marketing and innovation event and actively shares insights from his ongoing education, such as case studies on business process improvement from his MBA program.

Unique fact: Despite his quality management focus, Thiago recently became a certified "Elite Partner" in BotConversa, a chatbot automation platform.

Personality Overview

Information Seeker

Critic

Negotiator

Unless the value is proven by data, they are unlikely to value fancy features.  They choose to analyze logically and value facts to emotions. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

ESG & Sustainability
His headline and introduction highlight his expertise and focus on ESG (Environmental, Social, and Governance) principles as a core professional responsibility.
Customer Experience
He has direct experience managing Call Center operations, CX/CS processes, NPS, and implementing Zendesk, showing a deep interest in the customer journey.
Process Automation
His recent certification with BotConversa and interest in AI-driven automation for customer service indicate a focus on leveraging technology for efficiency.

Media Appearances

Thiago Gonella - Consigaz Distribuidora de GLP Ltda - The Org. Featured in The Org

See Now

Work History

4-2021
Gerente da Qualidade at Consigaz Distribuidora de GLP Ltda
5-2008 - 4-2021
Supervisor da Qualidade at Consigaz Distribuidora de GLP Ltda
5-2006 - 5-2008
Analista da Qualidade at Hospital Cruz Azul de São Paulo

Education

Master of Business Administration - MBA from FGV - Fundação Getulio Vargas
9-2022 - 10-2022
Especialização from Insper Instituto de Ensino e Pesquisa

More Information

Social Presence :

Prographics :

Exp : 19 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente da Qualidade at Consigaz Distribuidora de GLP Ltda
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Insights For Selling To Thiago

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Don’t try too hard to build a relationship with them
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Thiago is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Thiago

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Thiago move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Thiago take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Thiago

Personality Compatibility


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