Thiago Rocha in

Thiago Rocha

Critic · DISC type C
CEO at NovaQuest Contact Center
📍 São Paulo, São Paulo, Brazil

Thiago Rocha is the CEO of NovaQuest Contact Center, a position he attained after advancing through several leadership roles within the company. He holds an MBA from Ibmec and has specialized training in credit scoring, demonstrating a strong foundation in both business management and financial strategy.

He is a proponent of continuous learning, having participated in a Silicon Valley program, and is deeply engaged with the future of work. Thiago often reflects on the role of humanity in a corporate world increasingly dominated by artificial intelligence, showing a keen interest in human-centric technology.

Thiago has built his entire executive career within NovaQuest, progressing from Strategy Manager to CEO.

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Experience
19 Years
Current Role
CEO
Job Level
Leadership
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Thiago shows up

Precise
Objective Thinker
Negotiator

They like to take decisions independently and do not seek others' support often. They prefer to analyze logically and value objective facts over emotions. They are quite likely to negotiate on pricing or other key terms.

Priorities

Topics Thiago cares about

Strategic Partnerships
He emphasizes co-creation and mutual trust in partnerships, as highlighted in his posts about successful collaborations with major clients like QuintoAndar, Mercado Pago, and Inter.
AI in Operations
Focuses on leveraging AI to "turbocharge" his teams and enhance performance, viewing technology as a tool to augment his specialists' capabilities and deliver results.
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Career

Work history

1-2025
CEO
NovaQuest Contact Center
1-2019 - 12-2024
Diretor executivo de empresa
NovaQuest Contact Center
1-2016 - 12-2018
Superintendente de operações
NovaQuest Contact Center
3-2013 - 12-2015
Gerente de Estratégia & Planejamento
NovaQuest Contact Center
10-2011 - 3-2013
Gerente de Estratégia
MBM Assessoria de Ativos Financeiros
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2011 - 2013
Master of Business Administration (MBA)
Ibmec
2018 - 2018
Silicon Valley Learning Experience
StartSe
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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