Thiago Rocha

Critic
DISC Type : C

CEO at NovaQuest Contact Center

São Paulo, São Paulo, Brazil

Overview

Thiago Rocha is the CEO of NovaQuest Contact Center, a position he attained after advancing through several leadership roles within the company. He holds an MBA from Ibmec and has specialized training in credit scoring, demonstrating a strong foundation in both business management and financial strategy.

He is a proponent of continuous learning, having participated in a Silicon Valley program, and is deeply engaged with the future of work. Thiago often reflects on the role of humanity in a corporate world increasingly dominated by artificial intelligence, showing a keen interest in human-centric technology.

Thiago has built his entire executive career within NovaQuest, progressing from Strategy Manager to CEO.

Personality Overview

Precise

Objective Thinker

Negotiator

They like to take decisions independently and do not seek others' support often.  They prefer to analyze logically and value objective facts over emotions. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Strategic Partnerships
He emphasizes co-creation and mutual trust in partnerships, as highlighted in his posts about successful collaborations with major clients like QuintoAndar, Mercado Pago, and Inter.
AI in Operations
Focuses on leveraging AI to "turbocharge" his teams and enhance performance, viewing technology as a tool to augment his specialists' capabilities and deliver results.
Human-centric Technology
He contemplates the future role of humans in a business environment dominated by AI, showing an interest in how technology and humanity can coexist and thrive.

Media Appearances

Thiago has no verified media appearances

Work History

1-2025
CEO at NovaQuest Contact Center
1-2019 - 12-2024
Diretor executivo de empresa at NovaQuest Contact Center
1-2016 - 12-2018
Superintendente de operações at NovaQuest Contact Center
3-2013 - 12-2015
Gerente de Estratégia & Planejamento at NovaQuest Contact Center
10-2011 - 3-2013
Gerente de Estratégia at MBM Assessoria de Ativos Financeiros

Education

2011 - 2013
Master of Business Administration (MBA) from Ibmec
2018 - 2018
Silicon Valley Learning Experience from StartSe

More Information

Social Presence :

Prographics :

Exp : 19 Location : São Paulo, São Paulo, Brazil Job Level : Leadership Designation : CEO at NovaQuest Contact Center
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Insights For Selling To Thiago

During A Call Or A Meeting

DO's

  • Tell them what ROI they can expect
  • Be ready to answer many clarity-seeking questions and requests for information
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don't give superficial answers, they are easily rattled by them
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Thiago is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Thiago

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Thiago move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Thiago take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Thiago

Personality Compatibility


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