Leda Maria Angelis in

Leda Maria Angelis

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Vice-presidente do grupo at Novaquest
📍 São José dos Campos, São Paulo, Brazil

Leda Maria de Angelis Martos serves as the Vice President of the Novaques group and Head of People & CX at NovaQuest Contact Center. An expert in corporate branding with an Executive MBA from FGV, colleagues describe her as resilient, empathetic, and passionate, with a natural talent for leadership and communication.

She is passionate about experiential learning, drawing significant professional insights from international trips, such as an immersion in Israel that she credits with developing her resilience. Leda values learning from different cultures and applying those takeaways to her work, whether from Silicon Valleys innovation culture or Disneys attention to detail.

Leda and her team received a prestigious award at CMS Brasil in the BPO Collection and/or Service category, a moment she described as making her "heart beat differently. "

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Experience
20 Years
Current Role
Vice-presidente do grupo
Location
São José dos Campos, São Paulo, Brazil
Personality Overview

How Leda shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Leda cares about

Customer Experience
As the Head of CX, she is focused on creating a positive customer journey, drawing inspiration from the attention to detail she observed on a trip to Disney.
Team Empowerment
She publicly celebrates her team's achievements, such as winning a campaign for Mercado Pago, attributing the success to the collective strength of her people.
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Career

Work history

1-2025
Vice-presidente do grupo
Novaquest
8-2018 - 1-2025
Head Of Human Resources
NovaQuest Contact Center
1-2018 - 1-2025
Head of people & CX
NovaQuest Contact Center
1-2006 - 8-2018
Legal and commercial manager
NovaQuest Contact Center
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2021 - 7-2023
Executive MBA
FGV - Fundação Getulio Vargas
2020 - 2020
Personal Branding
ESPM Escola Superior de Propaganda e Marketing
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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