Leda Maria de Angelis Martos serves as the Vice President of the Novaques group and Head of People & CX at NovaQuest Contact Center. An expert in corporate branding with an Executive MBA from FGV, colleagues describe her as resilient, empathetic, and passionate, with a natural talent for leadership and communication.
She is passionate about experiential learning, drawing significant professional insights from international trips, such as an immersion in Israel that she credits with developing her resilience. Leda values learning from different cultures and applying those takeaways to her work, whether from Silicon Valleys innovation culture or Disneys attention to detail.
Leda and her team received a prestigious award at CMS Brasil in the BPO Collection and/or Service category, a moment she described as making her "heart beat differently. "
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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