Thibault GUERARD
Login to view DISC.Thibault Guerard is the VP of Customer Experience and Care at Pluxee, leading the companys global customer service transformation. He focuses on standardizing tools and processes across over 30 countries to create a unified, digital-first support model. He holds a Management Degree from emlyon business school.
His professional philosophy centers on building trust through active customer listening. He champions putting the human element at the heart of the customer relationship, even while deploying sophisticated digital and AI-powered tools to improve efficiency and satisfaction.
Unique fact: Thibault is responsible for harmonizing Pluxees entire customer experience strategy, moving from highly localized operations to a centrally-piloted global approach.
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