Thomas P. S.

Commander
DISC Type : D

Chief Customer Officer at QGenda

New York City Metropolitan Area, United States

Overview

As Chief Customer Officer at QGenda, Thomas P. S. leads a customer-focused team of nearly 500 professionals. His expertise lies in scaling global customer success, professional services, and support operations, a skill honed through executive roles at Pure Storage and NetApp. He holds a Bachelor of Science in Economics from West Virginia University.

He is actively exploring how AI can transform customer experience and support, and is currently hiring for AI-focused roles within his organization.

Personality Overview

Decisive

Impact-Driven

Very Quick

They like to act fast and expect others to do the same.  More than the product, they care about the effectiveness of the product. They are not focused on building rapport and relationships.

Topics They Care About

AI in CX
Actively posting about AI agents and hiring for AI roles to transform the customer experience (CX) organization at QGenda.
Scaling Customer Operations
His career at QGenda, Pure Storage, and NetApp has focused on maturing and scaling global professional services and customer success organizations.
C-Suite Leadership
Shares content related to the mindset and effectiveness required for executive, C-suite leadership roles.

Media Appearances

Successful Placement: QGenda – Chief Customer Officer. Featured in OnPartners

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People, Tech & Healthcare: Tom Schroeder on QGenda's Impact. Featured in Oracle Cloud Candidate Experience Portal

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Work History

7-2022
Chief Customer Officer at QGenda
8-2019 - 7-2022
Vice President, Global Professional Services at Pure Storage
5-2018 - 8-2019
Executive | Vice President, Professional Services and Support at NetApp
11-2015 - 5-2018
Executive | Vice President- Professional Service at NetApp
4-2014 - 11-2015
Executive | Sr. Director, Americas Customer Success at NetApp

Education

1992 - 1997
BSA from West Virginia University

More Information

Social Presence :

Prographics :

Exp : 28 Location : New York City Metropolitan Area, United States Job Level : Leadership Designation : Chief Customer Officer at QGenda
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Insights For Selling To Thomas P.

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Objectively showcase the impact that your product creates
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not spend too much time focusing on product tech or features
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Thomas P. is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Thomas P.

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Thomas P. move?

  • They can take decisions very fast if you manage to convince them.
  • Can Thomas P. take some risk or not?

  • The risks don’t matter much to them.

You And Thomas P.

Personality Compatibility


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