Thomas P. S. in

Thomas P. S.

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Chief Customer Officer at QGenda
📍 New York City Metropolitan Area, United States

As Chief Customer Officer at QGenda, Thomas P. S. leads a customer-focused team of nearly 500 professionals. His expertise lies in scaling global customer success, professional services, and support operations, a skill honed through executive roles at Pure Storage and NetApp. He holds a Bachelor of Science in Economics from West Virginia University.

He is actively exploring how AI can transform customer experience and support, and is currently hiring for AI-focused roles within his organization.

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Experience
28 Years
Current Role
Chief Customer Officer
Job Level
Leadership
Location
New York City Metropolitan Area, United States
Personality Overview

How Thomas shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Thomas cares about

AI in CX
Actively posting about AI agents and hiring for AI roles to transform the customer experience (CX) organization at QGenda.
Scaling Customer Operations
His career at QGenda, Pure Storage, and NetApp has focused on maturing and scaling global professional services and customer success organizations.
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Career

Work history

7-2022
Chief Customer Officer
QGenda
8-2019 - 7-2022
Vice President, Global Professional Services
Pure Storage
5-2018 - 8-2019
Executive | Vice President, Professional Services and Support
NetApp
11-2015 - 5-2018
Executive | Vice President- Professional Service
NetApp
4-2014 - 11-2015
Executive | Sr. Director, Americas Customer Success
NetApp
In the press

Media appearances

Successful Placement: QGenda – Chief Customer Officer. Featured in OnPartners
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People, Tech & Healthcare: Tom Schroeder on QGenda's Impact. Featured in Oracle Cloud Candidate Experience Portal
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Education
1992 - 1997
BSA
West Virginia University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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