Thomas Smith in

Thomas Smith

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Director and CIO at What a Find antique resale shop
📍 Tomball, Texas, United States

Thomas is a seasoned IT executive with over 25 years of experience leading large-scale technology operations and infrastructure, primarily at Service Corporation International. An award-winning leader in IT Service Management (ITSM) and a Certified Outsourcing Professional, people often describe him as innovative, knowledgeable, and a dedicated mentor.

Beyond his corporate career, Thomas is the Director and CIO for "What a Find, " a top-rated antique and furniture resale shop in the Tomball, Texas area. This indicates a personal passion for vintage items, solid wood furniture, and managing a small business.

After an accomplished 27-year tenure at SCI, he recently decided to step aside to allow the next generation of leaders to grow.

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Experience
37 Years
Current Role
Director and CIO
Job Level
Leadership
Location
Tomball, Texas, United States
Personality Overview

How Thomas shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Thomas cares about

IT Service Management
He is an award-winning ITSM leader, an Ivanti Ambassador, and has published case studies on the topic, showing deep expertise in optimizing IT support.
Emerging Tech
Actively investigates innovative technologies, such as using voice biometrics, to enhance helpdesk authentication and improve operational efficiency.
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Career

Work history

4-2014
Director and CIO
What a Find antique resale shop
8-2012 - 3-2026
Director IT Field Infrastructure, ITxM, Capital Construction (IT), and Acquisitions Support
Service Corporation International
6-2012 - 5-2015
Manager IT Support
Service Corporation International
1-2012 - 1-2015
CEO and Director
Cy Creek Cowboys Football and Cheer
2012 - 3-2026
Director Information Technology Services
Service Corporation International
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2009 - 2009
Certified Outsourcing Professional Course
International Association of Outsourcing Professionals
2006 - 2006
General
IT Business Leadership Academy
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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