Thomas Smith

Judge
DISC Type : Dc

Director and CIO at What a Find antique resale shop

Tomball, Texas, United States

Overview

Thomas is a seasoned IT executive with over 25 years of experience leading large-scale technology operations and infrastructure, primarily at Service Corporation International. An award-winning leader in IT Service Management (ITSM) and a Certified Outsourcing Professional, people often describe him as innovative, knowledgeable, and a dedicated mentor.

Beyond his corporate career, Thomas is the Director and CIO for "What a Find, " a top-rated antique and furniture resale shop in the Tomball, Texas area. This indicates a personal passion for vintage items, solid wood furniture, and managing a small business.

After an accomplished 27-year tenure at SCI, he recently decided to step aside to allow the next generation of leaders to grow.

Personality Overview

Objective Thinker

Quality Focused

Generally Skeptic

They put a lot of effort into ensuring personal success.  They are less concerned about the product and more about its potential impact. They prefer to move quickly, and expect the same from others.

Topics They Care About

IT Service Management
He is an award-winning ITSM leader, an Ivanti Ambassador, and has published case studies on the topic, showing deep expertise in optimizing IT support.
Emerging Tech
Actively investigates innovative technologies, such as using voice biometrics, to enhance helpdesk authentication and improve operational efficiency.
Leadership & Mentoring
Passionate about developing talent, he reflects on mentoring others throughout his career and intentionally stepped aside from his long-term role to foster new leadership.

Media Appearances

Thomas has no verified media appearances

Work History

4-2014
Director and CIO at What a Find antique resale shop
8-2012 - 3-2026
Director IT Field Infrastructure, ITxM, Capital Construction (IT), and Acquisitions Support at Service Corporation International
6-2012 - 5-2015
Manager IT Support at Service Corporation International
1-2012 - 1-2015
CEO and Director at Cy Creek Cowboys Football and Cheer
2012 - 3-2026
Director Information Technology Services at Service Corporation International

Education

2009 - 2009
Certified Outsourcing Professional Course from International Association of Outsourcing Professionals
2006 - 2006
General from IT Business Leadership Academy

More Information

Social Presence :

Prographics :

Exp : 37 Location : Tomball, Texas, United States Job Level : Leadership Designation : Director and CIO at What a Find antique resale shop
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Insights For Selling To Thomas

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Get to the point quickly instead of spending time doing small talk
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Do not spend too much time focusing on product tech or features
  • Don’t take too much time in sending them information if they ask for any
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Thomas is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Thomas

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Thomas move?

  • If convinced, they can reach decisions quite fast.
  • Can Thomas take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Thomas

Personality Compatibility


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