Tiina Suvanto

Go-getter
DISC Type : d

Director, Digital Enterprise at Finnair

Finland

Overview

Tiina Suvanto is the Director of Digital Enterprise at Finnair, where she leads a team developing digital services and driving the airlines generative AI program. A holder of a Master of Science in Technology, colleagues describe her as systematic and goal-driven, with deep expertise in digital business development and customer insights.

Tiina demonstrates a strong commitment to continuous professional development, having completed leadership programs at Aalto University and the Yale School of Management. She recently earned a Board Certification, highlighting her interest in corporate governance and strategic oversight, describing it as a "rewarding learning journey".

She is currently spearheading Finnairs "EverydayAI" agenda to scale artificial intelligence capabilities across the organization.

Personality Overview

Vision Oriented

Challenger

Fast-Paced

They respond well to confident salespeople.  They don’t always try to control the conversation but neither do they like yielding it fully. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Generative AI Adoption
Her team leads Finnair's generative AI program and she frequently posts about accelerating these efforts and hiring for AI-focused roles.
Digital Transformation
Her career has focused on leading digital strategy and transformation, from consulting in banking and logistics to her current role modernizing Finnair's internal applications.
Team Leadership
She leads the Digital Enterprise unit, is a member of the Digital Unit Leadership team, and has completed multiple executive leadership programs.

Media Appearances

#GCASPODCAST Ep. 64: Finnair Head of IFEC Development Talks Advancing the Customer Experience. Featured in GCAS Podcast (GCAS Summit)

See Now

💺🛩️🤖 Sali täyttyi tekoälystä kiinnostuneista rotareista, kun Finnairin Tiina Suvanto oli paikalla. Featured in Facebook

See Now

Work History

12-2022
Director, Digital Enterprise at Finnair
9-2021 - 11-2022
Automation and Web Applications Lead at Finnair
1-2018 - 8-2021
Customer Experience Development for Inflight Entertainment at Finnair
3-2015 - 1-2018
Manager at Magenta Advisory by BearingPoint
3-2014 - 2-2015
Direct Business team lead for Content Cloud at F-Secure Corporation

Education

10-2024 - 3-2025
Finnair ELEVATE Leadership Program from Aalto University Executive Education and Professional Development
1996 - 2002
Master of Science in Technology from Teknillinen korkeakoulu-Tekniska högskolan

More Information

Social Presence :

Prographics :

Exp : N/A Location : Finland Job Level : N/A Designation : Director, Digital Enterprise at Finnair
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Insights For Selling To Tiina

During A Call Or A Meeting

DO's

  • Refer to testimonials from others in similar positions
  • Tell them that you are there to help them create visible impact within their organization
  • Highlight the competitive differentiation of your product

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Don’t expect them to change their mind quickly if they say no once
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tiina is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Tiina

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Tiina move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Tiina take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Tiina

Personality Compatibility


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