Tim Cahill

Go-getter
DISC Type : d

Senior CX Operations Lead at Braze

United States

Overview

Tim is a Professional Services Operations Leader with over 8 years of experience, specializing in building frameworks for global teams. His expertise lies in data-driven strategy, revenue forecasting, and PSA optimization. Colleagues describe him as smart, quick to learn, and pleasant. He holds a Google Data Analytics certification.

With a Master of Music from Indiana University, Tim has a strong background in the arts. During his time at university, he was active in the music scene, performing as a bass singer with the Pro Arte Singers, a chamber choir specializing in early music.

Unique Fact: He previously spearheaded the global implementation of the NetSuite PSA for a Professional Services team.

Personality Overview

Self-Confident

Challenger

Direct & Candid

They can be nudged to make faster decisions by offering what they value.  They don’t always try to control the conversation but neither do they like yielding it fully. They care equally about the product and its potential impact.

Topics They Care About

PSA Optimization
Has deep expertise in optimizing and implementing PSA systems like Certinia, Salesforce, and NetSuite to improve workflows and data integrity.
Data-Driven Strategy
Focuses on translating clean data into actionable business strategy, creating dashboards and reports to drive ROI and operational excellence.
Revenue Forecasting
His experience includes owning weekly and quarterly services revenue forecasts, consistently improving accuracy through in-depth analysis.

Media Appearances

Tim has no verified media appearances

Work History

8-2025
Senior CX Operations Lead at Braze
9-2022 - 7-2025
Insights and Analytics Operations Manager at Braze
4-2022 - 8-2022
Operations Manager, Professional Services at Braze
12-2021 - 4-2022
Professional Services Operations Manager at Talkwalker
7-2019 - 12-2021
Senior Sales Operations Analyst, Professional Services at Sprinklr

Education

MM from Indiana University Bloomington
BM from Indiana University Bloomington

More Information

Social Presence :

Prographics :

Exp : 10 Location : United States Job Level : N/A Designation : Senior CX Operations Lead at Braze
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Insights For Selling To Tim

During A Call Or A Meeting

DO's

  • Highlight the competitive differentiation of your product
  • Make sure that you you respond to any queries from them quickly
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Avoid repeating yourself or making generalizations
  • Don't try too hard to get friendly, let it happen with time
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tim is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Tim

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Tim move?

  • Their decision making speed is somewhere in the middle.
  • Can Tim take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Tim

Personality Compatibility


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