Tim Cahill in

Tim Cahill

Go-getter · DISC type d
Senior CX Operations Lead at Braze
📍 United States

Tim is a Professional Services Operations Leader with over 8 years of experience, specializing in building frameworks for global teams. His expertise lies in data-driven strategy, revenue forecasting, and PSA optimization. Colleagues describe him as smart, quick to learn, and pleasant. He holds a Google Data Analytics certification.

With a Master of Music from Indiana University, Tim has a strong background in the arts. During his time at university, he was active in the music scene, performing as a bass singer with the Pro Arte Singers, a chamber choir specializing in early music.

Unique Fact: He previously spearheaded the global implementation of the NetSuite PSA for a Professional Services team.

Read the full overview →
Experience
10 Years
Current Role
Senior CX Operations Lead
Location
United States
Personality Overview

How Tim shows up

Self-Confident
Challenger
Direct & Candid

They can be nudged to make faster decisions by offering what they value. They don’t always try to control the conversation but neither do they like yielding it fully. They care equally about the product and its potential impact.

Priorities

Topics Tim cares about

PSA Optimization
Has deep expertise in optimizing and implementing PSA systems like Certinia, Salesforce, and NetSuite to improve workflows and data integrity.
Data-Driven Strategy
Focuses on translating clean data into actionable business strategy, creating dashboards and reports to drive ROI and operational excellence.
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Career

Work history

8-2025
Senior CX Operations Lead
Braze
9-2022 - 7-2025
Insights and Analytics Operations Manager
Braze
4-2022 - 8-2022
Operations Manager, Professional Services
Braze
12-2021 - 4-2022
Professional Services Operations Manager
Talkwalker
7-2019 - 12-2021
Senior Sales Operations Analyst, Professional Services
Sprinklr
In the press

Media appearances

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Education
MM
Indiana University Bloomington
BM
Indiana University Bloomington
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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