Tim Gilligan in

Tim Gilligan

Login to view DISC.
Sr. Director, Head of Research Strategy and Operations || Chief of Staff at Capital One
📍 New York, New York, United States

Tim is the Sr. Director and Head of Research Strategy and Operations at Capital One, where he bridges digital and physical experiences. A graduate of NYU, he leverages a unique background in UX strategy and design operations to enable creative teams. Colleagues describe him as thoughtful, strategic, and ridiculously efficient in his leadership roles.

Outside of his corporate role, Tim has a deep-rooted passion for the arts, stemming from his early career building immersive theatrical experiences like "Sleep No More. " He is actively involved in the design community as a mentor and has served as a board chair for a NYC-based dance and theater company.

His career began in immersive theatre production before he transitioned into leading design and research operations at a Fortune 500 company.

Read the full overview →
Experience
17 Years
Current Role
Sr. Director, Head of Research Strategy and Operations || Chief of Staff
Job Level
Senior
Location
New York, New York, United States
Personality Overview

How Tim shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Tim cares about

Design Operations
He is a public advocate for DesignOps, speaking at events and serving as a New York chapter co-lead for the DesignOps Assembly to unleash design's value.
Immersive Experiences
His career started in large-scale immersive theatre, and he continues to focus on bridging physical and digital engagement in his current work.
+5 more topics Login to view topics
Career

Work history

11-2025
Sr. Director, Head of Research Strategy and Operations || Chief of Staff
Capital One
10-2023 - 11-2025
Sr. Director, Chief of Staff || Experience Research and Operations
Capital One
1-2023 - 10-2023
Sr. Director, Chief of Staff || Business Experience Design
Capital One
2-2022 - 1-2023
Director, Chief of Staff || Capital One Software Design
Capital One
1-2022 - 4-2025
Chapter Lead, New York Tri-State
DesignOps Assembly
In the press

Media appearances

Tim Gilligan – Design Chief of Staff, Capital One (Profile). Featured in Rosenverse (Rosenfeld Media)
See now
Education
BFA
New York University
2016 - 2016
Certificate
Hyper Island
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Capital One Employees

Explore more public profiles from related professionals.

Lindsay Jernegan
Lindsay Jernegan
Brand Creative Project Manager
Capital One
 Bill TenBusch
Bill TenBusch
Vice President - Enterprise Marketing Transformation
Capital One
 Jessica Snow-Wasserman
Jessica Snow-Wasserman
Vice President, Head of Bank Marketing
Capital One
JP
Joseph Poellnitz
Executive Vice President, Head of Upmarket Card Business, Head of Performance Marketing for US Card
Capital One

More profiles

Discover additional public profiles from our index.

CJ Salgado
CJ Salgado
Talent Acquisition Sr. Analyst
Quest Software
AM
Adrianna Moreno
HR / Payroll Supervisor
Harris Farms Inc.
 todd burke
todd burke
Principal
tincansNstring
 Todd Burke
Todd Burke
Principal Solutions Consultant
Adobe
Unlock the full playbookSee exactly how to sell to Tim. Free, 10 seconds.