Tim Gilligan

Commander
DISC Type : D

Sr. Director, Head of Research Strategy and Operations || Chief of Staff at Capital One

New York, New York, United States

Overview

Tim is the Sr. Director and Head of Research Strategy and Operations at Capital One, where he bridges digital and physical experiences. A graduate of NYU, he leverages a unique background in UX strategy and design operations to enable creative teams. Colleagues describe him as thoughtful, strategic, and ridiculously efficient in his leadership roles.

Outside of his corporate role, Tim has a deep-rooted passion for the arts, stemming from his early career building immersive theatrical experiences like "Sleep No More. " He is actively involved in the design community as a mentor and has served as a board chair for a NYC-based dance and theater company.

His career began in immersive theatre production before he transitioned into leading design and research operations at a Fortune 500 company.

Personality Overview

Risk-Taker

Impact-Driven

Strong-Willed

They take a lot of pride in personal achievements.  More than the product, they care about the impact of the product. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

Design Operations
He is a public advocate for DesignOps, speaking at events and serving as a New York chapter co-lead for the DesignOps Assembly to unleash design's value.
Immersive Experiences
His career started in large-scale immersive theatre, and he continues to focus on bridging physical and digital engagement in his current work.
UX Research
His role focuses on research strategy, and he frequently posts about growing the UX research practice and leadership team at Capital One.

Media Appearances

Tim Gilligan – Design Chief of Staff, Capital One (Profile). Featured in Rosenverse (Rosenfeld Media)

See Now

Work History

11-2025
Sr. Director, Head of Research Strategy and Operations || Chief of Staff at Capital One
10-2023 - 11-2025
Sr. Director, Chief of Staff || Experience Research and Operations at Capital One
1-2023 - 10-2023
Sr. Director, Chief of Staff || Business Experience Design at Capital One
2-2022 - 1-2023
Director, Chief of Staff || Capital One Software Design at Capital One
1-2022 - 4-2025
Chapter Lead, New York Tri-State at DesignOps Assembly

Education

BFA from New York University
2016 - 2016
Certificate from Hyper Island

More Information

Social Presence :

Prographics :

Exp : 17 Location : New York, New York, United States Job Level : Senior Designation : Sr. Director, Head of Research Strategy and Operations || Chief of Staff at Capital One
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Insights For Selling To Tim

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t take too much time in sending them information if they ask for any
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tim is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Tim

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Tim move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Tim take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Tim

Personality Compatibility


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