Tim Peacock-Bjurstrom

Energizer
DISC Type : I

Head of Customer Operations & Markets at SES Water

London, England, United Kingdom

Overview

Tim Peacock-Bjurstrom is the Head of Customer Operations & Markets at SES Water, overseeing customer contact centers and the universal metering program. His career includes roles in developer services and process improvement at Southern Water and Atkins, reflecting a deep expertise in the operational and strategic aspects of the water utility sector.

Personality Overview

Imaginative

Big Picture Person

Informal

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are naturally enthusiastic, so take their promise with a pinch of salt. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Competitive Water Markets
Participated in a strategic panel focused on developing a roadmap for a flourishing and competitive non-household water market.
Customer Operations
Leads customer contact centers, focusing on high-quality enquiry and complaints handling derived from wholesale activity.
Water Efficiency
Engaged in strategic discussions on demand management and the role of retailers in contributing to demand reduction.

Media Appearances

Tim has no verified media appearances

Work History

12-2022
Head of Customer Operations & Markets at SES Water
2-2021 - 12-2022
Business Markets Manager at SES Water
10-2020 - 2-2021
Developer Services Manager at SES Water
11-2015 - 3-2020
Performance and Process Improvement Manager at Southern Water
8-2011 - 11-2015
Programme Manager at Atkins

Education

Tim has no verified education history

More Information

Social Presence :

Prographics :

Exp : 15 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Operations & Markets at SES Water
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Insights For Selling To Tim

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid overloading them with too much detail
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tim is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Tim

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Tim move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Tim take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Tim

Personality Compatibility


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