Tim Provin

Examiner
DISC Type : cs

Director, Field Engineering at xtype.io

Lutz, Florida, United States

Overview

Tim Provin is the Director of Field Engineering at xtype. io, specializing in the ServiceNow platform. With multiple certifications, he helps organizations in diverse industries like finance and healthcare implement scalable IT Service Management solutions. He is currently focused on developing AI agents to enhance release processes for developers.

Tim is an active member of the ServiceNow community, frequently participating in events like Knowledge25. He enjoys sharing his knowledge and journey with new technologies, such as Agentic AI, through public speaking engagements. He values building personal connections with his peers, celebrating their successes and offering guidance.

His professional mission is to improve the work-life balance for ServiceNow developers by solving complex problems.

Personality Overview

Late Adopter

Process Oriented

Unexpressive

They do not like taking risks at all and go for proven options in the end.  Being observant comes to them naturally. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

ServiceNow Platform
Holds multiple advanced certifications and has built his career on assisting organizations with ITSM and CSM implementations on the platform.
Agentic AI
Is currently building "xtype Preflight AI" using ServiceNow's Agentic AI and is speaking publicly about his team's experience with the technology.
Developer Experience
His stated goal is "working for all ServiceNow developers to get their life back! ", indicating a passion for improving development processes and tools.

Media Appearances

Tim has no verified media appearances

Work History

2-2025
Director, Field Engineering at xtype.io
7-2023 - 2-2025
Senior Field Engineer at xtype.io
12-2020 - 2-2025
Director of Innovation and Technology at ECS
3-2020 - 12-2020
Director of Innovation and Technology at Integrated Solutions Management, Inc. (ISM)
12-2015 - 3-2020
ServiceNow Technical Manager at Integrated Solutions Management, Inc. (ISM)

Education

Education details unavailable from Strayer University

More Information

Social Presence :

Prographics :

Exp : 16 Location : Lutz, Florida, United States Job Level : Mid-senior Designation : Director, Field Engineering at xtype.io
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Insights For Selling To Tim

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tim is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Tim

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Tim move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Tim take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Tim

Personality Compatibility


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