TK Balakumar

Questioner
DISC Type : c

Chief Operating Officer at bigbasket.com

Bengaluru, Karnataka, India

Overview

TK Balakumar is the Chief Operating Officer at BigBasket with over 30 years of CXO experience in Telecom, Retail, and BPO. He has a proven record of P&L management and leading large-scale operations. A Bachelor of Engineering graduate, colleagues describe him as a mature, organized, and meticulous leader who excels at bringing teams together.

Outside of his executive role, he is passionate about developing leaders. He actively writes and shares a multi-part "Leadership Series" based on his extensive career, covering topics like effective listening and career transitions. He has also shared his professional journey and thoughts on mentorship as a podcast guest.

After 35 years in the corporate world, having worked with over 50 managers, he began writing a series to share the leadership lessons he has learned.

Personality Overview

Value Seeker

Price-Sensitive

Not Easily Convinced

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Leadership Development
He authors a personal leadership series and was featured on a podcast discussing his evolution from manager to COO, highlighting the impact of mentorship.
E-commerce Logistics
He is focused on operational efficiency, managing quick commerce operations (BBNow), and has spoken about using analytics engines to forecast demand and stock up accordingly.
Sustainable Business
He recently commented that sustainability is "built into our DNA" while discussing BigBasket's goal to achieve a 60% electric delivery fleet by 2030.

Media Appearances

TK has no verified media appearances

Work History

9-2015
Chief Operating Officer at bigbasket.com
2-2009 - 9-2015
Head Customer Service at Tata Teleservices Ltd
4-2004 - 2-2009
Chief Service Officer at Airtel
9-2002 - 4-2004
Director, Operations and Quality at IBM Global Process Services
4-1985 - 9-2002
GM - Technical Support at Xerox India

Education

2008 - 2008
Advanced Leadership Development from INSEAD
1979 - 1984
Bachelor of Engineering (BE) from Coimbatore Institute of Technology

More Information

Social Presence :

Prographics :

Exp : 40 Location : Bengaluru, Karnataka, India Job Level : Leadership Designation : Chief Operating Officer at bigbasket.com
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Insights For Selling To TK

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Back up any claims with data and numbers
  • Share as much information as possible regarding your product

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with TK is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from TK

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will TK move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can TK take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And TK

Personality Compatibility


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