TK Balakumar in

TK Balakumar

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Chief Operating Officer at bigbasket.com
📍 Bengaluru, Karnataka, India

TK Balakumar is the Chief Operating Officer at BigBasket with over 30 years of CXO experience in Telecom, Retail, and BPO. He has a proven record of P&L management and leading large-scale operations. A Bachelor of Engineering graduate, colleagues describe him as a mature, organized, and meticulous leader who excels at bringing teams together.

Outside of his executive role, he is passionate about developing leaders. He actively writes and shares a multi-part "Leadership Series" based on his extensive career, covering topics like effective listening and career transitions. He has also shared his professional journey and thoughts on mentorship as a podcast guest.

After 35 years in the corporate world, having worked with over 50 managers, he began writing a series to share the leadership lessons he has learned.

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Experience
40 Years
Current Role
Chief Operating Officer
Job Level
Leadership
Location
Bengaluru, Karnataka, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics TK cares about

Leadership Development
He authors a personal leadership series and was featured on a podcast discussing his evolution from manager to COO, highlighting the impact of mentorship.
E-commerce Logistics
He is focused on operational efficiency, managing quick commerce operations (BBNow), and has spoken about using analytics engines to forecast demand and stock up accordingly.
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Career

Work history

9-2015
Chief Operating Officer
bigbasket.com
2-2009 - 9-2015
Head Customer Service
Tata Teleservices Ltd
4-2004 - 2-2009
Chief Service Officer
Airtel
9-2002 - 4-2004
Director, Operations and Quality
IBM Global Process Services
4-1985 - 9-2002
GM - Technical Support
Xerox India
In the press

Media appearances

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Education
2008 - 2008
Advanced Leadership Development
INSEAD
1979 - 1984
Bachelor of Engineering (BE)
Coimbatore Institute of Technology
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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