Tom Boyle

Observer
DISC Type : ci

Executive Director at Mitel User Group

United Kingdom

Overview

Tom Boyle is a leader in UK healthcare communications, serving as Executive Director of the Mitel User Group and Head of Telecoms for Sheffield Teaching Hospitals. He specializes in digital and voice strategy, patient experience (CX), and infrastructure modernization. He holds an MSc from the University of Birmingham.

He is passionate about the power of collaboration and building strong relationships with both industry peers and suppliers, preferring open idea-sharing to a "hard sell" approach. He enjoys stepping outside his own sector to exchange perspectives and has made friends with partners globally.

He openly discusses his neurodiverse approach to leadership, valuing the trust to navigate challenges and bring different perspectives to the industry.

Personality Overview

Curious

Value Driven

Assertive

They are generally good communicators and can be hard to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

Healthcare CX Design
Focuses on deliberately designing the patient experience around communication infrastructure, not just modernizing the technology itself. He has recently explored US healthcare approaches for comparison.
Collaborative Partnerships
He champions collaborative supplier relationships built on shared ideas and trust. He has publicly stated his strong aversion to a "hard sell" approach.
Digital Health Transformation
Leads large-scale modernization projects in the NHS, including cloud migrations, SIP transitions, and preparing for the upcoming PSTN switch-off.

Media Appearances

Press Release Details – Mitel Global User Group. Featured in Mitel User Group

See Now

Work History

1-2026
Executive Director at Mitel User Group
4-2024
Principal Consultant at Percentrix - Digital Comms' Consultancy
7-2023 - 7-2025
HM Government Advisor - Telecoms Network Management at UKTIN
2-2023
Digital Comms' Consultant at Sherwood Forest Hospitals NHS Foundation Trust
10-2022
Co-Chair - Telecoms Best Values Group at National Performance Advisory Group

Education

2-2023 - 2-2025
MSc from University of Birmingham
Prince 2 Foundation & Practitioner from NHS Leadership Academy

More Information

Social Presence :

Prographics :

Exp : 15 Location : United Kingdom Job Level : Senior Designation : Executive Director at Mitel User Group
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Insights For Selling To Tom

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Ask them questions to understand their needs better while staying affable
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tom is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Tom

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Tom move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Tom take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Tom

Personality Compatibility


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