Tom Karinshak is the Executive Vice President and Chief Customer Experience Officer at Comcast, where he leads the strategy for all customer service operations. A graduate of West Point, his career includes leadership roles at Barclays and AOL, consistently focusing on improving the customer journey through technology and employee empowerment.
Outside of work, Tom is deeply committed to community service, particularly supporting fellow veterans. A former U. S. Army Captain, he is a founding member of Comcast’s Veterans Network and was named a “Veteran of Influence” by the Philadelphia Business Journal. He also serves on multiple educational and non-profit boards.
He served for six years as a Combat Engineer Captain in the U. S. Army and comes from a family with a strong history of public service.
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