Tom Karinshak

Energizer
DISC Type : I

EVP and Chief Customer Experience Officer at Comcast at Comcast

Chadds Ford, Pennsylvania, United States

Overview

Tom Karinshak is the Executive Vice President and Chief Customer Experience Officer at Comcast, where he leads the strategy for all customer service operations. A graduate of West Point, his career includes leadership roles at Barclays and AOL, consistently focusing on improving the customer journey through technology and employee empowerment.

Outside of work, Tom is deeply committed to community service, particularly supporting fellow veterans. A former U. S. Army Captain, he is a founding member of Comcast’s Veterans Network and was named a “Veteran of Influence” by the Philadelphia Business Journal. He also serves on multiple educational and non-profit boards.

He served for six years as a Combat Engineer Captain in the U. S. Army and comes from a family with a strong history of public service.

Personality Overview

Imaginative

Enthusiastic

Informal

They are people oriented, friendly and like creating new connections.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are naturally enthusiastic, so take their promise with a pinch of salt.

Topics They Care About

Customer Journey
He leads all of Comcast's customer experience operations, focusing on creating a simple and consistent service across every channel, including digital tools and support agents.
Employee Experience
He champions the philosophy that a great customer experience is impossible without a great employee experience, making it a core part of his strategy at Comcast.
Veterans' Affairs
As a former Army Captain, he is a passionate advocate for veterans, co-founding Comcast's Veteran's Network and championing veteran hiring initiatives.

Media Appearances

Tom has no verified media appearances

Work History

3-2020
EVP and Chief Customer Experience Officer at Comcast at Comcast
11-2010 - 3-2020
SVP, Customer Experience at Comcast
11-2007 - 11-2010
Managing Director, Head of Operations at Barclays
1-1999 - 10-2007
SVP, Customer Management at AOL
6-1992 - 12-1998
Captain, Combat Engineer at US Army

Education

1996 - 1997
MS from Missouri University of Science and Technology
1988 - 1992
BS from United States Military Academy at West Point

More Information

Social Presence :

Prographics :

Exp : 33 Location : Chadds Ford, Pennsylvania, United States Job Level : Leadership Designation : EVP and Chief Customer Experience Officer at Comcast at Comcast
URL has been copied!

Insights For Selling To Tom

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Talk anecdotally about the customer experience that your product offers
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid cutting into their flow
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tom is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Tom

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Tom move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Tom take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Tom

Personality Compatibility


Other Comcast Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.