Tom Karinshak in

Tom Karinshak

Energizer · DISC type I
EVP and Chief Customer Experience Officer at Comcast at Comcast
📍 Chadds Ford, Pennsylvania, United States

Tom Karinshak is the Executive Vice President and Chief Customer Experience Officer at Comcast, where he leads the strategy for all customer service operations. A graduate of West Point, his career includes leadership roles at Barclays and AOL, consistently focusing on improving the customer journey through technology and employee empowerment.

Outside of work, Tom is deeply committed to community service, particularly supporting fellow veterans. A former U. S. Army Captain, he is a founding member of Comcast’s Veterans Network and was named a “Veteran of Influence” by the Philadelphia Business Journal. He also serves on multiple educational and non-profit boards.

He served for six years as a Combat Engineer Captain in the U. S. Army and comes from a family with a strong history of public service.

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Experience
33 Years
Current Role
EVP and Chief Customer Experience Officer at Comcast
Job Level
Leadership
Location
Chadds Ford, Pennsylvania, United States
Personality Overview

How Tom shows up

Imaginative
Enthusiastic
Informal

They are people oriented, friendly and like creating new connections. They are not always early adopters but can be pursuaded by leveraging strong relationships. They are naturally enthusiastic, so take their promise with a pinch of salt.

Priorities

Topics Tom cares about

Customer Journey
He leads all of Comcast's customer experience operations, focusing on creating a simple and consistent service across every channel, including digital tools and support agents.
Employee Experience
He champions the philosophy that a great customer experience is impossible without a great employee experience, making it a core part of his strategy at Comcast.
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Career

Work history

3-2020
EVP and Chief Customer Experience Officer at Comcast
Comcast
11-2010 - 3-2020
SVP, Customer Experience
Comcast
11-2007 - 11-2010
Managing Director, Head of Operations
Barclays
1-1999 - 10-2007
SVP, Customer Management
AOL
6-1992 - 12-1998
Captain, Combat Engineer
US Army
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1996 - 1997
MS
Missouri University of Science and Technology
1988 - 1992
BS
United States Military Academy at West Point
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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