Tom Keitges

Observer
DISC Type : ci

Director of Delivery at DXC Technology

Tulsa Metropolitan Area, United States

Overview

With over 35 years in the IT industry, Tom is the Global Delivery Director at DXC Technology, responsible for all delivery to a top 10 account, United Airlines. His expertise lies in large-scale, complex enterprise delivery, operational excellence, and program management. He holds PMP and ITIL certifications.

Outside of his extensive professional commitments, Tom has a strong interest in cars and football, which he notes as personal passions in his professional profile.

He has developed a unique ability to unite internal teams, clients, and vendors to solve complex problems and deliver exceptional results.

Personality Overview

Curious

Assertive

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Large-Scale Delivery
He specializes in managing large scale, complex enterprise delivery and has over 35 years of experience in the IT industry.
Operational Excellence
Focuses on improving operational excellence, which has led to significantly improved Net Promoter Scores (NPS) for his accounts.
Client Management
Manages all service delivery for United Airlines, a top 10 DXC account, demonstrating extensive experience in high-stakes client relationship management.

Media Appearances

Tom has no verified media appearances

Work History

10-2018
Director of Delivery at DXC Technology
4-2016 - 10-2018
IT Service Delivery Manager at DXC Technology
4-2014 - 4-2016
IT Service Delivery Consultant / Project Manager at Hewlett Packard Enterprise
2-2010 - 4-2014
IT Service Delivery Manager at Hewlett Packard Enterprise
8-2009 - 2-2010
Project Manager – Advanced at Hewlett Packard Enterprise

Education

Education details unavailable from Bryan Institute
Education details unavailable from Union High School

More Information

Social Presence :

Prographics :

Exp : 16 Location : Tulsa Metropolitan Area, United States Job Level : Mid-senior Designation : Director of Delivery at DXC Technology
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Insights For Selling To Tom

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Focus on immediate action-items rather than the larger goals
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tom is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Tom

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Tom move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Tom take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Tom

Personality Compatibility


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