Tom Palmer

Commander
DISC Type : D

Technology Delivery Director at Marks and Spencer

London Area, United Kingdom

Overview

Tom has no verified overview

Personality Overview

Impact-Driven

Risk-Taker

Candid & Clear

More than the product, they care about the effectiveness of the product.  They are very proud of what they do. They respond well to strong and respectful communication.

Topics They Care About

Tom has no verified topics they care about

Media Appearances

Tom has no verified media appearances

Work History

7-2025
Technology Delivery Director at Marks and Spencer
5-2019 - 6-2025
Head of Delivery and Operations at John Lewis Partnership
8-2017 - 5-2019
Head of Delivery at Waitrose
11-2013 - 7-2017
Head of Delivery - Commercial, Selling and Customer at British Airways
2-2010 - 10-2013
Architecture & Delivery – IT Delivery Head at British Airways

Education

1993 - 1997
Bachelor's Degree from University of Wolverhampton
1993 - 1997
European Business from Inholland University of Applied Sciences

More Information

Social Presence :

Prographics :

Exp : 18 Location : London Area, United Kingdom Job Level : Mid-senior Designation : Technology Delivery Director at Marks and Spencer
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Insights For Selling To Tom

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Get to the point quickly instead of spending time doing small talk
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Do not spend too much time focusing on product tech or features
  • Avoid being a storyteller and don’t try to oversell
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tom is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Tom

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Tom move?

  • They can take decisions very fast if you manage to convince them.
  • Can Tom take some risk or not?

  • The risks don’t matter much to them.

You And Tom

Personality Compatibility


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