Tommy Mullins

Trailblazer
DISC Type : DI

Vice President, Operations & Service Delivery at Amplix

Greater Seattle Area, United States

Overview

Tommy Mullins is the Vice President of Operations & Service Delivery at Amplix, with a strong background in the CCaaS and UCaaS industries. He focuses on driving operational strategy and fostering a customer-centric culture. People who have worked with him often describe him as hard-working, dedicated, and an exceptional project manager.

He was responsible for successfully implementing and maintaining over $30 million in complex communication solution projects during his four years at Black Box Network Services.

Personality Overview

Achievement-Oriented

Charismatic

Assertive

They are charming and can persuade others to support their decisions.  They are not against taking risks and can make tough decisions when required.
 They are more likely to accept new and exciting technologies.

Topics They Care About

Customer Experience
His career is centered on the CCaaS industry and he actively posts about shaping the future of customer experience (CX) through new technologies like AI.
Operational Strategy
As a Vice President of Operations, he focuses on leading global teams, driving growth, and maximizing service excellence through effective operational strategies.
Unified Communications
His experience is rooted in the UCaaS industry, and he recently celebrated his team's deployment certification with Zoom Phone and Zoom Contact Center.

Media Appearances

Tommy has no verified media appearances

Work History

3-2025
Vice President, Operations & Service Delivery at Amplix
10-2022 - 3-2025
Vice President, Operations & Service Delivery at InflowCX
5-2022 - 10-2022
Sr. Director, Service Delivery & Managed Services at InflowCX
5-2021 - 5-2022
Director of Project Engineering at InflowCX
12-2011 - 10-2016
Senior Project Manager at Black Box Network Services

Education

2003 - 2007
Humanities from Washington State University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Greater Seattle Area, United States Job Level : Senior Designation : Vice President, Operations & Service Delivery at Amplix
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Insights For Selling To Tommy

During A Call Or A Meeting

DO's

  • Display high self-confidence and expect them to have a strong personality.
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Avoid unnecessary negativity or slowness
  • Don’t hesitate from asking them how they truly feel about your product
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tommy is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Tommy

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Tommy move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Tommy take some risk or not?

  • If necessary, they will be ready to take risks.

You And Tommy

Personality Compatibility


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