Toni Guay

Enthusiast
DISC Type : i

Senior Director, Customer Experience at GOAT Group

Los Angeles, California, United States

Overview

Toni has no verified overview

Personality Overview

Amiable & Agreeable

Story Driven

Consensus Focused

Unlike D or C types, they are convinced more by stories and testimonials.  They prefer to build relationships rather than staying totally transactional. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Toni has no verified topics they care about

Media Appearances

Toni has no verified media appearances

Work History

9-2019
Senior Director, Customer Experience at GOAT Group
9-2016 - 9-2019
Workforce and Quality Assurance Manager at Nordstromrack.com | HauteLook, a Nordstrom Company
9-2008 - 10-2016
Assistant Manager, Credit Services at Nordstromrack.com | HauteLook, a Nordstrom Company

Education

Liberal Arts and Sciences from Santa Monica College
Liberal Arts and Sciences from Cypress College

More Information

Social Presence :

Prographics :

Exp : 17 Location : Los Angeles, California, United States Job Level : Senior Designation : Senior Director, Customer Experience at GOAT Group
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Insights For Selling To Toni

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Maintain high, positive energy and convey confidence
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Toni is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Toni

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Toni move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Toni take some risk or not?

  • They can take some low-probability risks if needed.

You And Toni

Personality Compatibility


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