Tonina I.

Enigma
DISC Type : cdi

Head of Digital at Beyond Bank Australia

Australia

Overview

Tonina is the Head of Digital at Beyond Bank Australia, described as an energetic and inspirational leader with deep expertise in digital banking and IT. Colleagues praise her as a hard-working and honest manager who drives results. She holds qualifications in Project Management from The George Washington University and Science from the University of South Australia.

So proud of her digital team, Tonina is committed to improving the digital experience for customers. She frequently highlights the importance of working for a customer and community-focused organization, indicating a strong belief in purpose-driven business practices.

Under her leadership, her team at Beyond Bank won an award for Best Digital Experience, showcasing her commitment to innovation and customer satisfaction.

Personality Overview

Fast Follower

Hard To Convince

Persuasive & Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information. They are generally strong communicators and are not easy to convince.

Topics They Care About

Digital Customer Experience
Her career is focused on enhancing the customer's digital journey, and she is proud of her team's work in delivering an optimal experience.
Leadership & Mentorship
Described as an "inspirational leader" and "mentor to many, " she is focused on empowering team members to achieve their full potential.
Purpose-Driven Business
She emphasizes the value of working for a "customer and community focussed organisation, " showing a commitment to businesses with a clear purpose.

Media Appearances

Tonina has no verified media appearances

Work History

12-2023
Head of Digital at Beyond Bank Australia
1-2019 - 12-2023
Senior Manager, Digital at Beyond Bank Australia
7-2018 - 4-2021
Senior Manager, Digital & Payments at Beyond Bank Australia
12-2015 - 7-2018
Digital Services Manager at Beyond Bank Australia
5-2013 - 11-2015
Systems and Process Manager, Digital Customer Experience at Beyond Bank Australia

Education

1983 - 1986
Science from University of South Australia
2000 - 2004
Project Management from The George Washington University

More Information

Social Presence :

Prographics :

Exp : 38 Location : Australia Job Level : Mid-senior Designation : Head of Digital at Beyond Bank Australia
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Insights For Selling To Tonina

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming
  • Build rapport slwly without rushing, it will come handy to handle hard questions later

DONT's

  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one
  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tonina is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Tonina

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Tonina move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Tonina take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Tonina

Personality Compatibility


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