Tory Sharp

Critic
DISC Type : C

Director, Patient Experience Strategy at Radiology Partners

Park Ridge, Illinois, United States

Overview

Tory Sharp is the Director of Patient Experience Strategy at Radiology Partners, specializing in customer experience innovation and technology modernization for the healthcare sector. An alumna of Indiana Universitys Kelley School of Business, she holds certifications in AI Prompt Engineering and AWS Business Solutions, driving financial value through a customer-obsessed approach.

Outside of her professional roles, Tory demonstrates a keen interest in personal health and strategic wellness, having authored an article on achieving ROI from wellness initiatives. She stays informed on business trends by following publications like the Harvard Business Review and The Wall Street Journal.

She is keenly interested in using synthetic data to address and correct biases that could negatively influence artificial intelligence outcomes.

Personality Overview

Precise

Negotiator

ROI Driven

They like to do things independently and don’t look for support from others.  They don’t appreciate bells and whistles unless backed by data. They choose to analyze logically and value facts to emotions.

Topics They Care About

Patient Experience
Her current role as Director of Patient Experience Strategy at Radiology Partners and a previous publication focus on improving the customer journey in healthcare.
AI in Healthcare
She recently earned an "AI-Enabled" certification and has posted about her excitement for using synthetic data to address biases in AI.
Contact Center Strategy
Previously oversaw CCaaS and CRM implementations and expressed excitement about a West Monroe partnership with ServiceNow to better serve consumers.

Media Appearances

Tory has no verified media appearances

Work History

6-2025
Director, Patient Experience Strategy at Radiology Partners
2-2024 - 6-2025
Director, Technology & Experience at West Monroe Partners
3-2021 - 2-2024
Senior Manager, Customer Solutions at West Monroe Partners
3-2020 - 2-2021
Manager, Customer Solutions at West Monroe Partners

Education

2011 - 2015
Bachelor of Science (B.S.) from Indiana University - Kelley School of Business
2007 - 2011
High School Diploma from Assumption High School

More Information

Social Presence :

Prographics :

Exp : 5 Location : Park Ridge, Illinois, United States Job Level : Mid-senior Designation : Director, Patient Experience Strategy at Radiology Partners
URL has been copied!

Insights For Selling To Tory

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Tell them what ROI they can expect
  • Keep some extra margin while sharing pricing, they are likely to negotiate later

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t try too hard to build a relationship with them
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tory is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Tory

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Tory move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Tory take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Tory

Personality Compatibility


Other Radiology Partners Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.