Tracy Arrington in

Tracy Arrington

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Executive Advisor - Strategy and Customer Experience at illi
📍 Austin, Texas, United States

Tracy is the Founder & CEO of The Special Teams Project, where she leverages expertise in AI, data, and marketing to drive business growth. An author and award-winning professor at The University of Texas at Austin, colleagues describe her as a brilliant strategist, media guru, and an ethically-driven leader.

Endlessly curious, Tracy is an avid reader who values listening over talking. She has a deep passion for education and mentorship, frequently celebrating her students successes. Her approach is rooted in fierce empathy for the people involved in business transformation, ensuring they are supported at every step.

She authored the book "101 Things I Learned in Advertising School, " published by Penguin Random House.

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Experience
30 Years
Current Role
Executive Advisor - Strategy and Customer Experience
Location
Austin, Texas, United States
Personality Overview

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Priorities

Topics Tracy cares about

AI in Marketing
Her work focuses on leveraging AI and machine learning to modernize marketing communications and achieve quantifiable business outcomes for enterprise-level clients.
Customer Experience
She has a stated passion for customer experience, developing and executing strategies that support the human element of business modernization.
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Career

Work history

1-2025
Executive Advisor - Strategy and Customer Experience
illi
1-2025
Executive Vice President - Strategy
illi
1-2024
Founder & CEO
The Special Teams Project
1-2024
Founder
The Special Teams Project
8-2022 - 12-2025
Advisory Council Member
Cartdrop
In the press

Media appearances

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Education
1993 - 1997
Bachelor of Science (BS)
The University of Texas at Austin
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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