Tracy Kelvey

Examiner
DISC Type : cs

Customer Success Team Lead at SquadLocker

United States

Overview

Tracy has no verified overview

Personality Overview

Late Adopter

Process Oriented

Overcautious

They do not like taking risks at all and go for proven options in the end.  Being observant comes to them naturally. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Tracy has no verified topics they care about

Media Appearances

Tracy has no verified media appearances

Work History

11-2024
Customer Success Team Lead at SquadLocker
3-2024 - 11-2024
Sales Specialist at SquadLocker
5-2021 - 3-2024
Customer Service Specialist at SquadLocker
12-2018 - 4-2021
Senior Customer Service Specialist at NTT DATA Services
2-2018 - 12-2018
Customer Service Representative at Tunstall

Education

2002 - 2006
High School Diploma from William E. Tolman High School

More Information

Social Presence :

Prographics :

Exp : 16 Location : United States Job Level : Mid-senior Designation : Customer Success Team Lead at SquadLocker
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Insights For Selling To Tracy

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tracy is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Tracy

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Tracy move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Tracy take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Tracy

Personality Compatibility


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