Trevor McVicar in

Trevor McVicar

Harmonizer · DISC type IS
Director of Customer Experience at Brightspeed
📍 Dacula, Georgia, United States

Trevor McVicar is the Director of Customer Experience at Brightspeed, where he leads the end-to-end customer lifecycle. With extensive executive experience at companies like Teleperformance and Comcast, he has a proven history of leading large-scale business transformations and strategic initiatives. He holds a BS in Business Communications from Arizona State University.

Outside of his corporate roles, Trevor has been involved in community leadership, having been appointed to the board of the Pennsylvania East Hugh OBrian Youth Leadership organization while he was a director at Comcast. This indicates a passion for mentoring and youth development.

He once unified the Journey Management and CX Insights & Optimization functions into a single, integrated organization.

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Experience
24 Years
Current Role
Director of Customer Experience
Job Level
Mid-senior
Location
Dacula, Georgia, United States
Personality Overview

How Trevor shows up

People-Oriented
Socially Adept
Diplomatic

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. They are more likely to opt for solutions that are proven in the market. Scenarios where both sides can come out as winners appeal to them greatly.

Priorities

Topics Trevor cares about

End-to-End CX
His role at Brightspeed involves mapping, measuring, and improving the entire customer lifecycle, ensuring every interaction delivers simplicity and value.
CX Transformation
He has a 20+ year history of leading large-scale change management and business transformation to consistently exceed company objectives at major corporations.
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Career

Work history

1-2026
Director of Customer Experience
Brightspeed
8-2022 - 8-2024
Executive Vice President
Teleperformance
4-2012 - 8-2022
Senior Director, Customer Experience
Comcast
4-2011 - 8-2022
Director, Customer Experience
Comcast
7-2009 - 4-2011
Director Supplier Management
Barclays
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
BS
Arizona State University
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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