Trevor McVicar is the Director of Customer Experience at Brightspeed, where he leads the end-to-end customer lifecycle. With extensive executive experience at companies like Teleperformance and Comcast, he has a proven history of leading large-scale business transformations and strategic initiatives. He holds a BS in Business Communications from Arizona State University.
Outside of his corporate roles, Trevor has been involved in community leadership, having been appointed to the board of the Pennsylvania East Hugh OBrian Youth Leadership organization while he was a director at Comcast. This indicates a passion for mentoring and youth development.
He once unified the Journey Management and CX Insights & Optimization functions into a single, integrated organization.
Read the full overview →Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. They are more likely to opt for solutions that are proven in the market. Scenarios where both sides can come out as winners appeal to them greatly.
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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