Trista Miller

Evaluator
DISC Type : dsc

Managing Director, Domestic Reservations at American Airlines

Dallas-Fort Worth Metroplex, United States

Overview

Trista is a dedicated customer experience leader and the Managing Director of Domestic Reservations at American Airlines. She has a proven track record of building strategic teams and leading complex cross-functional objectives. Described by colleagues as an exceptional, analytical, and motivating leader, she holds a Bachelor of Science from Grand Canyon University.

Outside of her corporate role, Trista is deeply committed to service and mentorship. She serves as the Secretary on the Board of Directors for Treasure House of Hope and is an Advisory Board Member for Women Leading Travel & Hospitality. She finds great joy in serving the community, often alongside her family.

She is a graduate of a selective pre-executive program for high-potential employees.

Personality Overview

Fast But Analytical

Thorough Evaluator

Quality Focused

They are not very likely to become strong advocates of your product or service  They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

Customer Experience
Her career is centered on improving customer support, enhancing loyalty, and designing customer-first strategies, as noted in her professional roles and recommendations.
Operational Excellence
Her professional focus involves driving initiatives that improve efficiency and reduce costs while simultaneously enhancing the customer journey across contact centers and digital channels.
Women's Leadership
Actively involved as an Advisory Board Member and proud member of Women Leading Travel & Hospitality, an organization that helps women in the industry grow and connect.

Media Appearances

American Airlines Names Trista Miller Managing Director, Service Recovery. Featured in Skift

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Work History

9-2025
Managing Director, Domestic Reservations at American Airlines
1-2024 - 9-2025
Managing Director, Global Service Recovery at American Airlines
1-2025
Advisory Board Member at Women Leading Travel & Hospitality
1-2022 - 1-2025
Member at Women Leading Travel & Hospitality
1-2024
Secretary Board of Directors at Treasure House of Hope

Education

11-2010 - 4-2015
Bachelor of Science - BS from Grand Canyon University

More Information

Social Presence :

Prographics :

Exp : 12 Location : Dallas-Fort Worth Metroplex, United States Job Level : Mid-senior Designation : Managing Director, Domestic Reservations at American Airlines
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Insights For Selling To Trista

During A Call Or A Meeting

DO's

  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Showcase how you can impact results but also make sure that you share detailed information too
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Don’t nudge them to do something by using the logic that others have done the same

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Trista is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Trista

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Trista move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Trista take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Trista

Personality Compatibility


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