Trista Miller in

Trista Miller

Evaluator · DISC type dsc
Managing Director, Domestic Reservations at American Airlines
📍 Dallas-Fort Worth Metroplex, United States

Trista is a dedicated customer experience leader and the Managing Director of Domestic Reservations at American Airlines. She has a proven track record of building strategic teams and leading complex cross-functional objectives. Described by colleagues as an exceptional, analytical, and motivating leader, she holds a Bachelor of Science from Grand Canyon University.

Outside of her corporate role, Trista is deeply committed to service and mentorship. She serves as the Secretary on the Board of Directors for Treasure House of Hope and is an Advisory Board Member for Women Leading Travel & Hospitality. She finds great joy in serving the community, often alongside her family.

She is a graduate of a selective pre-executive program for high-potential employees.

Read the full overview →
Experience
12 Years
Current Role
Managing Director, Domestic Reservations
Job Level
Mid-senior
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview

How Trista shows up

Fast But Analytical
Thorough Evaluator
Quality Focused

They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Priorities

Topics Trista cares about

Customer Experience
Her career is centered on improving customer support, enhancing loyalty, and designing customer-first strategies, as noted in her professional roles and recommendations.
Operational Excellence
Her professional focus involves driving initiatives that improve efficiency and reduce costs while simultaneously enhancing the customer journey across contact centers and digital channels.
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Career

Work history

9-2025
Managing Director, Domestic Reservations
American Airlines
1-2024 - 9-2025
Managing Director, Global Service Recovery
American Airlines
1-2025
Advisory Board Member
Women Leading Travel & Hospitality
1-2022 - 1-2025
Member
Women Leading Travel & Hospitality
1-2024
Secretary Board of Directors
Treasure House of Hope
In the press

Media appearances

American Airlines Names Trista Miller Managing Director, Service Recovery. Featured in Skift
See now
Education
11-2010 - 4-2015
Bachelor of Science - BS
Grand Canyon University
Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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